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Luton Borough Council


Essential maintenance

From 10am till 12 noon on Saturday 12 November, there may be limited access to some online services while we carry out essential maintenance. Apologies for any inconvenience caused.

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Benefits self service
General enquiries

For Housing Benefit and Council Tax enquiries, please fill in the general enquiry form below.

Housing benefit, Council Tax support and information about changes to the benefit system.

Universal Credit is now being rolled out across Luton so you may no longer be eligible for Housing Benefit.

Housing Benefit eligibility, apply for Housing Benefit, view your Housing Benefit

You could receive a reduction if you’re on a low income or claim benefits.

We're introducing a new CTR scheme for working age people. Find out about what's changed and tips on how to make your money go further.

Benefits available to help you if you become increasingly frail or have a disability

If you receive benefits and need to provide proofs to support an application or change of circumstance, do it online here.

Find out how to report any change in your circumstances that we need to know about.

Advice and support organisations together under one roof

Find out what benefits you may be entitled to, and see if there are ways to better manage your budget.

Sign up here for paperless Housing Benefit and Council Tax Reduction notifications.

To minimise the risk of fraud and error in the benefits system we'll periodically review a proportion of our current caseload to ensure that you're getting the correct amount of benefit.

Local Welfare Assistance (LWA) could help you in limited cases if you or your family are in severe financial hardship, especially if there is a risk to health or safety.

Benefits information in British Sign Language (BSL)

The Department of Work and Pensions (DWP) has set up a dedicated YouTube channel for BSL content so that information about benefits and allowances can be found more easily.


© 2021 Luton Council, Town Hall, Luton LU1 2BQ