Universal Credit

Universal Credit is a new working-age benefit being introduced across the UK. There's more information at What Universal Credit is - GOV.UK.

What is Universal Credit?

Universal Credit may help if you are on a low income or are out of work. It is paid by the Department for Work and Pensions (DWP).

It includes help with living costs and help with housing costs.

It will eventually replace the following:

You'll still need to claim Housing Benefit from us for help with your rent if you:

• live in temporary or supported accommodation
• are old enough to get a State Pension Credit

How to get ready for Universal Credit

To avoid problems with your application, make sure you follow these guidelines carefully:

• if you're a couple, your partner must complete their part of the application form
• after applying, you must attend the follow-up appointment

This video will explain how to apply for Universal Credit, check your eligibility, set up an account and make an online claim.

There are more videos about how to claim on GOV.UK’s Understanding Universal Credit website.

Before you start

You will need a bank or building society account that can receive payments. If you don't have a bank account, the Money Advice Service gives advice and a list of banks providing fee-free basic accounts.

If you claim as a couple, the payment will be made as a single monthly payment. You'll need to decide which one of you receives it.

You need access to the internet. If you don't have internet access at home, visit your local Job Centre Plus office, library, or an advice agency such as Citizens Advice.

Make sure that you have an email address. Learn how to create an email account for yourself with Learn My Way.

When you apply 

You'll need:

• your national insurance number
• details of the bank, building society you wish your Universal Credit to be paid into 
• your tenancy agreement if you have one
• details of saving and capital
• details of income
• an email address
• child care costs if you wish to apply for help with these
• proof of identity

When Universal Credit is awarded

You should:

• set up direct debits from your bank account to help manage your rent and other bills
• set a budget - Citizens Advice Bureau (CAB)  provides a budgeting tool to help you work out your budget
• make sure you claim Council Tax Reduction from us through our online service account if you need help with your Council Tax payments

Getting into credit on your rent account now could help you avoid rent arrears in the future. Paying a little bit extra each week can help safeguard against unwanted future arrears.