You have a legal duty to advise us if you have any change in circumstances which may affect your housing, Council Tax or any benefits you receive.
Please be aware that a claim may also be adjusted periodically using earnings and/or pension details as verified by real time information (RTI) received from Her Majesty’s Revenue and Customs (HMRC). You do not need to contact us about this, if we need to discuss this further we will get in touch with you.
A change of address needs to be reported through Luton MyAccount.
Please note: You will need your Council Tax account number if you already have one.
Report a change of address
Moving to Luton? Find out what else you can do in preparation for your move here.
Depending on whether you receive Universal Credit, Housing Benefit or Council Tax Reduction, you may need to inform both DWP and us about any change in circumstance that affects your benefits.
If anyone in your household:
Please note:this list is not exhaustive. You must notify all changes which may affect your benefit entitlement
Time limits for notifying changes in circumstances:
There are two options to choose from depending on your personal circumstances.
If you have started a claim for, or are already in receipt of, Universal Credit, you need to notify DWP of any changes to your circumstances immediately.
PLEASE NOTE: if you receive Housing Benefit and/or Council Tax Reduction from us as part of your Universal Credit, you also need to notify us, see below for further guidance.
A change in circumstances needs to be reported through MyAccount.
Please note: You will need your Council Tax Account Number and Housing Benefit / Council Tax Reduction Claim Reference Number as applicable.
If you are in receipt of benefits you will be asked to upload documents to support your change of circumstance through a separate link: www.luton.gov.uk/documents.
This page has guidance on the types of documents we accept and more, as well as a link to upload your proofs.