Luton Borough Council


Service updates during the coronavirus crisis

Following government advice, we’ve had to make changes to many of our services. Please see the information on coronavirus page, which is regularly updated as new information and advice is released.

Specific service updates can be found on this page.

Luton Council service changes

Specific information advice and guidance on Universal Credit is available from the link below.

Citizens Advice - Universal Credit
Protecting your data

If you claim benefits from us, the way we contact you has changed so that sensitive information about y​ou stays secure. Please read important information here about creating a Switch account to keep your data safe.

Housing benefit, council tax support, changes to the benefit system.

Universal Credit is now being rolled out across Luton so you may no longer be eligible for Housing Benefit.

Housing Benefit eligibility, apply for Housing Benefit, view your Housing Benefit

You could receive a reduction if you’re on a low income or claim benefits.

We're introducing a new CTR scheme for working age people. Find out about what's changed and tips on how to make your money go further.

Benefits available to help you if you become increasingly frail or have a disability

If you receive benefits and need to provide proofs to support an application or change of circumstance, do it online here.

Find out how to report any change in your circumstances that we need to know about.

Advice and support organisations together under one roof

Find out what benefits you may be entitled to, and see if there are ways to better manage your budget.

​To protect sensitive information, we may sometimes send emails using a secure encrypted email service called Egress Switch.

Sign up here for paperless Housing Benefit and Council Tax Reduction notifications.


© 2020 Luton Council, Town Hall, Luton LU1 2BQ