Energy advice and grants

 

TrustMark Find and Fix scheme for homes impacted by poor insulation

The National Audit Office published a report in October 2025, which highlighted that thousands of homes have been poorly insulated, both external wall insulation and internal wall insulation, under the ECO4 (Energy Companies Obligation) and GBIS (Great British Insulation) schemes. 

The government released a statement that all homes that have been impacted will be identified and issues resolved with no cost to the homeowner.

TrustMark, one of the key bodies involved in the ECO4 and GBIS schemes, has launched the Find and Fix service. Homes that have been identified will have a survey carried out by TrustMark, and they will request the installer who carried out the original works to rectify any issues that have been found.

Luton has been identified as one of the top five areas with a high number of poor insulation works. The council is working with TrustMark to ensure residents in Luton who have been impacted by the poor works are contacted in order for the surveys and remedial works to begin.

The council is urging all homeowners and members of families or friends impacted to complete an insulation concerns reporting form.

If you have signs of damp or mould in the property after the works have been completed and have vulnerable members in the household, including those with health issues, young children, or the elderly to complete the form as soon as possible. If you wish to contact us, please email [email protected].

Grant funding sources for domestic buildings

Eligible households: owner occupied, social housing and private rented tenants

We have set a target to become a zero carbon town by 2040.

Currently residents living in Luton, can apply for a number of grants available from the government and energy companies to improve the energy efficiency of their homes. We are encouraging homeowners, tenants and landlords to apply for the relevant grant schemes, to help improve the overall fabric condition of the property first and foremost.

A vast majority of energy in homes is lost through the lack of insulation through the walls, floor and the roof. The long term effect this has to the home owner / occupier is that the home will require a lot more energy to heat the home and to keep it at a comfortable temperature compared to one which is well insulated. As energy prices are on the rise each year, more and more people are finding it difficult to heat their homes and are falling into fuel poverty.

We are working tirelessly to eradicate fuel poverty. In order for us to achieve this we have complied a list of current grants available, detailing:

• who can get them
• which energy improvement measures can be applied for and
• qualification criteria for applications

Energy advice and schemes