As it is almost impossible to verify backdated claims, we will not normally consider backdating a discount, and the discount will be awarded from the date of your application. If a backdated discount is granted, this will normally be applied from the beginning of the current financial year (1 April).
Further backdating will not be considered unless there is a very good reason for failing to apply at the right time and substantive documentary evidence is provided to support the claim. We would not consider ignorance of the existence of the discount or the need to apply a good reason.
When working out how many people live in a property and how much council tax you have to pay, some people are not counted in our calculations. These are called ‘disregarded’ people.
A person is disregarded if they are:
If everyone in the property is disregarded there will still be a Council Tax bill, but there will be a 50% discount.
If you or anyone who lives with you is disabled you may be entitled to a reduced Council Tax bill if any of the following apply to your home:
Confirmation of disability must be given by a health or social care professional.
You can still apply even if your home is in the lowest banding (band A).
If you have reached state Pension Credit age you might be able to get help with up to 25% off your Council Tax bill, regardless of your own income.
The second adult rebate is similar to a Council Tax discount and is available for households where:
The amount of second adult rebate depends on the gross income of the second adult(s). The income of the council tax payer is not taken into account.
When you apply for Council Tax Reduction we will check whether you will be better off claiming Council Tax Reduction or second adult rebate. We will award the discount which is most favourable for you.
You cannot get this rebate if the second adult is your partner or someone paying you rent on a commercial basis.
To make a claim for a second adult rebate you must login to MyAccount and apply for Housing Benefit.
If you are aged between 18 and 25, and have recently moved from Luton Borough Councils Local Authority Care you may be entitled to receive some help with your Council Tax bill.
Depending on the number of adults residing in your property this could be up to 100%.
Please complete the online form below if you think you may qualify.
We're carrying out a review of all households within the Luton Council area claiming single person discount on their council tax bill. Over 23,000 Council Tax payers in the Council area currently receive a 25% single person discount.
This exercise is being undertaken by Civica on behalf of the council. Our aim is to provide residents with the best possible service during the review by offering clear instructions for completing the forms that should be returned. However, sometimes, circumstances may not be so easy to explain. To help in these situations, we have included below, the most frequently asked questions that can arise throughout the period of the review.
Why have I been sent this letter?
Each year we receive lots of applications for single person discount, the council has a duty to ensure that where a discount is awarded there is a genuine entitlement to that discount we are simply verifying that you are still entitled to it.
How do I complete the form?
Please fill out and return the form using the envelope provided.
If you are the only adult over 18 occupying your property, simply tick the relevant box, sign and date the form at the bottom and return to the address at the bottom of the letter.
If there is more than one adult living at the property, please provide their name, date of birth, the date on which they moved in and their previous address. If you think they should not be counted for Council Tax purposes, for example if they are an apprentice, have recently left school or are a student at college or University you should include them on the form and tell us why.
Please include details of, their date of birth, the name of the school, college or University they attend and if their term time address is away from home, their address whilst they are studying. Evidence may be required such as a bank statement to show that you are getting Child Benefit for the person over 18.
We may need to contact you again for more information so it is helpful if you provide us with an email address or telephone number. Or, if you need assistance with what evidence you may need to provide, phone 0300 330 1505.
What happens if I don’t complete the form?
We'll assume that your circumstances have changed and you are no longer entitled to the discount. Your single person discount will be removed and a revised demand will be sent to you.
What happens if I return the form after the 14 day deadline given?
As long as the form is returned within a reasonable amount of time, you will not be penalised. If the form is very late, you may end up receiving a reminder letter. If you do receive a reminder letter, you should complete the form as previously requested.
What should I do if someone is using my address for correspondence only?
Please provide their name and the address at which they actually live so that it can be verified. You can supply more information if you think it relevant to assist your claim.
I have already informed the Council of a change in circumstances. Do I need to complete the form?
Yes; please include all the details of your current situation.
I receive mail for the previous occupiers; what should I do about this?
You need to write on the envelope that the person no longer lives at the address and return it to the sender.
A friend stays with me three or four nights a week; does this mean I am no longer entitled to the discount?
If your friend keeps their belongings at your house it will be classed as their main residence and you will no longer be eligible for the discount. Some of the questions we may ask are:
You should provide as much information as possible – if necessary, you can use a separate sheet. If you are unsure, please email CTaxReview@luton.gov.uk for advice.
Who are Civica?
Civica provides services in revenues and benefits processing work for many local authorities throughout the country. Civica has a dedicated and specialist team of experienced Council Tax officers to carry out discount reviews. The law allows for the contracting out of Council Tax functions; you can find out more at www.gov.uk.
Why am I being asked to return my information to a Pershore address?
All returned forms are being handled by Civica at their specialist mailing centre at Pershore. The information you provide will be electronically scanned onto your Council Tax account.
What is data matching?
Civica matches the Council Tax database with third party sources and specialist validation services. Addresses of those in receipt of a single person discount are passed to TransUnion who run a search to match other data sources such as the electoral register or credit agreements. TransUnion then provides Civica with a list of possible adults at the property.
Does it breach Data Protection Legislation?
No. Civica holds the data for the correct purposes i.e. the levying and collection of a tax. The data is held for as long as required then destroyed. No database is compiled that could be shared with or accessed by other bodies or sources. If you want to view TransUnion’s privacy notice visit their website.
What credit information do you hold on me?
We don't hold any credit information. If you want to see your credit file, you should contact any of the major credit referencing agencies: