Buses including busway
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Using the bus avoids congestion, reduces environmental damage, and is a less stressful way of travelling compared to using the car.
Bus operators in Luton
There are a number of bus operators currently serving Luton. They are listed here with contact phone numbers and with links to their websites when available. We advise you to visit their website or call them on the number below for information about service changes, fares, timetables, or any disruptions during bad weather.
- Arriva - the Shires Essex
T: 0344 800 4411
T: 0844 351 1120
- Grant Palmer
T: 01525 719719
- Stagecoach East
T: 01223 433250
- National Express
T: 03717 81 81 81
T: 01707 275012
The Luton Dunstable Guided Busway is a BRT (Bus Rapid Transit System) connecting the conurbations of:
- Houghton Regis
The Busway opened in September 2013 and is now recognised as an exemplar scheme with other schemes in the UK following on behind.
- Grant Palmer
The services are run commercially by the operators, and information regarding services and ticket prices can be found by visiting the operator’s websites.
Services currently serve:
- Houghton Regis Town Centre
- Dunstable Town Centre
- Luton Station Interchange
- London Luton Airport
All stops are equipped with RTPI (Real Time Passenger Information) displays showing services in real time and displaying news and weather feeds as well as other information when required. The stops are clean and well lit and covered by CCTV with emergency help points.
Luton Interchange gives access to Luton Central Station and we have provided a travel hub where travel information can be sourced and tickets purchased for travel on all services.
PlusBus and Travel Aid
By buying a PlusBus ticket with your train ticket this will give you unlimited bus and tram travel around town. It also connects you with the National Rail network.
Buy your Plusbus ticket in advance and catch the bus to the station. Plusbus can be bought with all types of rail tickets, single or return. And all season tickets with Plusbus give you unlimited bus travel in the Plusbus area. Fares start from £2.50 a day
Please visit the PlusBus website for additional information
To get a travel aid pass you must live in Luton, not be in work and actively seeking employment and in receipt of:
- employment support allowance
- a registered job seeker in receipt of job seekers allowance
- a single parent in receipt of income support
- universal credit
- an unemployed school leaver aged 16/17 and registered with youth advice Luton
A travel aid pass costs £1.20 and is valid for 28 days. It lets you travel on most buses in the Luton area at half the normal adult single fare (rounded to the nearest 5p). Just show your pass to the driver when you buy your ticket.
Your travel aid pass is valid after 9am Monday to Friday and all day Saturdays and Sunday. You can use it on most local bus services in the Luton area. You can also use it on buses that go outside the town so long as your journey starts or finishes in Luton, Dunstable or Houghton Regis.
You can do it in three easy steps, although if this is your first time you will also need a passport sized photo.
- Complete the application form at the bottom of the page: Fill in your personal details. Then enter the date you want the pass to start. Remember this must be no later than seven days after the day you take the form to be stamped. (see step 2)
- Take the completed form to Jobcentre plus – or Luton Borough Council - or Youth Advice Luton if you’re under 18 – for stamping: If you get jobseekers allowance, or if you’re a single parent getting income support, or if you are registered with Youth Advice Luton as an unemployed school leaver, they will stamp your form. If you don’t fit one of these three categories, we’re sorry but you won’t qualify for Travel Aid. Remember too you must be a Luton resident.
- Take the stamped application form to Luton Borough Council, Customer Services, Town Hall , Luton: Here you will need to pay for each 28 day period. If you have not had a travel aid pass before, you will need a passport sized photo.
Bus stops and shelters
We are responsible for maintaining bus stops and shelters as well as the siting of new ones.
We offer advice concerning the positioning and maintenance of bus shelters and new funding through the Local Transport Plan which has enabled us to embark upon a programme of improvements.
If you have a request for a new bus shelter and please email [email protected].
If you discover a damages bus stop or shelter, please let us know?.
Concessionary fares and bus pass renewals or replacement for pensioners
For information on Concessionary Fares Smartcards - Pensioners and Disabled, please click on the button below.
Local Authority Bus Subsidy Grant – BSOG
Bus Service Operators Grant (BSOG) is paid to operators of eligible bus services and community transport organisations to help them recover some fuel costs.
The amount each bus operator receives is based on their annual fuel consumption. This is funded and administered by the DfT.
The BSOG is ring fenced and can be used to fund the provision of supported bus services or other related transport provision with the main criteria remaining that as a result of the change the transport operators should be ‘no better and no worse off’.
The BSOG grant for 2019/20 was used for supporting bus operators to improve services and support for RTPI (Real Time Passenger Information), work in this area continued into 2020/21 to replace old and faded information signs.
As part of our schedule of works, real time information screens - addition, update/replacement and maintenance works have been carried out at various locations and is being continued. Works to upgrade and replace old stops and shelters have also been carried out.
The 2017/18 grant helped in reducing emissions from bus operators around the Town in line with our Luton Centre Quality Action Plan.
Bus map and journey planner
You can find bus timetables and plan our journey on the Traveline South West website for Luton and surrounding areas below:Back to top
Bus Service Improvement Plan for Luton – Give us your views
In response to the National Bus Strategy, we will be drafting a bus service improvement plan (BSIP) for Luton, in collaboration with our bus operators, and other stakeholders.
In drafting the plan, it's important for us to know what you think would improve local bus services and what would encourage you to use local buses more. Our bus service improvement survey asks for views from people who already use buses and from those who currently don't.
We also wanted to hear from public, private and voluntary organisations who have an interest in local bus services and making them work better.