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Concessionary fares - Luton Council

The English National Concessionary Travel Scheme offers free travel on local public transport for people of pensionable age and those with an eligible disability.

It allows pass holders off peak travel, for free all over England on local bus services.​

Am I eligible to qualify?

Pensioner smartcard

The qualifying age for concessionary bus passes is the same as the pensionable age of UK residents.
To check your date of entitlement, please visit www.gov.uk/state-pension-age.​

Disability smartcard

To qualify automatically on the grounds of a disability you must receive one of the following: 

  • Higher Rate Mobility Component of Disability Living Allowance (HRMCDLA)
  • Personal Independence Payment (PIP), where the applicant has been awarded at least eight points against either the PIP 'moving around' and/or 'communicating verbally'
  • Blue Badge
  • War Pensioners Mobility (WPC) Supplement​
If you receive none of the above you may still be eligible to apply. To find our full eligibility guidelines, view the concessionary fares scheme 2018-19​ and DfT guidance on eligible disabilities​ documents.

How much is a renewal or replacement card?

Renewal smartcard

Expired smartcards can be renewed free of charge. Please note - only pensioner smartcards can be renewed online. Disability smartcards must be renewed by visiting the town hall.
 

Renew your pensioner smartcard online now

Replacement smartcard

As of 1 January 2017, the replacement smartcard charge is £13.

Please note: only pensioner smartcards can be replaced online. Disability smartcards must be replaced by visiting the town hall.

Please note: As of 1 January 2020, the replacement smartcard charge will be £13.50.


Replace your pensioner smartcard online now

How do I apply?

New applications

New applications should be made in person with the appropriate documentation at the customer services centre.

Where do I go?

Customer Services centre
Town Hall
George Street
Luton, Bedfordshire
LU1 2BQ

Opening times:
Monday, Tuesday, Thursday and Friday: 9am to 5pm
Wednesday: 10am to 5pm

What do I need to bring?

New applications need the following:

  1. proof of date of birth (a valid passport/birth certificate/driving licence)
  2. proof of address dated within the last three months at the time of application (utility bills or bank statement or council tax letter

Replacement pensioner smartcards (lost/damaged/stolen) and renewals

You can apply for these online. The form is simple, takes five minutes to complete and you will receive your new card within five working days. If you need a replacement card you’ll need to make a payment of £13. Please have your bank details ready before filling in the form.

Please note: As of 1 January 2020, the replacement smartcard charge will be £13.50.

Order your renewal/replacement pensioner smartcard online now

If you need your card sooner please come in to the Town Hall.

I have some further questions?

Telephone - 01582 547256
Email - BusPass@luton.gov.uk

For initial applications, replacement smartcards (lost/damaged/stolen) and renewals of smartcards should be made in person with appropriate documentations at the customer services centre.

Please check that you’re eligible to qualify automatically on the grounds of disability beforehand.

Where do I go?

Customer Services centre
Town Hall
George Street
Luton, Bedfordshire
LU1 2BQ

Opening times:
Monday, Tuesday, Thursday and Friday: 8:30am to 5:30pm
Wednesday: 10am to 5:30pm

What do I need to bring?

All applications need the following:

  1. Proof of address dated within the last three months at the time of application (utility bills or bank statement or council tax letter)
  2. Proof of disability:
    1. Higher rate mobility component of Disability Living Allowance (HRMCDLA) or
    2. Personal Independence Payment (PIP), where the applicant has been awarded at least eight points against either the PIP ‘Moving around’ and/or ‘communicating verbally’ or
    3. Blue Badge, or
    4. War Pensioners Mobility (WPC) Supplement

I have some further questions?

Telephone - 01582 547256
Email - BusPass@luton.gov.uk

All other applications for smartcards, replacements, renewals and companion passes on the grounds of disabilities not covered automatically by the benefits mentioned within the eligibility guidelines can only be applied for by post.

How do I start the application process?

You must download, print off and fill in the application for concessionary travel smartcard form.

Where do I send the application form?

Concessionary fares smartcards
Customer Service
Town Hall
George Street
Luton
Bedfordshire
LU1 2BQ

Please note all applications are dealt by post. Applications can take up to 15 working days to be processed.

I have some further questions?

Telephone - 01582 547256
Email - BusPass@luton.gov.uk

Concessionary travel notice 2018-19

The concessionary travel statutory notice 2018-19 document contains details of how we manage the English National Concessionary Fares Scheme for the period of 1 April 2018 to 31 March 2019.
 
Details of the 2017-18 scheme which is still in place until April can be found under downloads at the bottom of the page.

National Fraud Initiative (NFI) Fair Processing

We have a duty to protect the public funds we administer, and to this end may use the information you have provided in respect of your bus pass application, for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.


Visit our NFI page for more information.

Downloads
document type icon 96.7 kB Concessionary travel statutory notice 2017-18 document type icon 149.4 kB Concessionary Fares Scheme 2018-19 document type icon 280.2 kB New ENCTS Application Form 2019 document type icon 1.1 MB DfT guidance on eligible disabilities
Contact info
Concessionary fares
Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 01582 547256

BusPass@luton.gov.uk
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