Concessionary fares including travel aid - Luton Council

 

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The English National Concessionary Travel Scheme offers free travel on local public transport for people of pensionable age and those with an eligible disability.

It allows pass holders off peak travel, for free all over England on local bus services.

Am I eligible to qualify?

Pensioner smartcard

The qualifying age for concessionary bus passes is the same as the pensionable age of UK residents. To check your date of entitlement, please visit www.gov.uk/state-pension-age.

Disability smartcard

To qualify automatically on the grounds of a disability you must receive one of the following:

  • Higher Rate Mobility Component of Disability Living Allowance (HRMCDLA)
  • Personal Independence Payment (PIP), where the applicant has been awarded at least eight points against either the PIP 'moving around' and/or 'communicating verbally'
  • Blue Badge
  • War Pensioners Mobility (WPC) Supplement

If you receive none of the above you may still be eligible to apply. To find our full eligibility guidelines, view the concessionary fares scheme 2018-19 and DfT guidance on eligible disabilities documents.

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How much is a renewal or replacement card?

Renewal Smartcard

Expired smartcards can be renewed free of charge. Please note - only pensioner smartcards can be renewed online. Disability smartcards must be renewed by visiting the town hall.

Renew your pensioner smartcard online now

 

Replacement smartcard

As of 1 January 2017, the replacement smartcard charge is £13. Please note - only pensioner smartcards can be replaced online. Disability smartcards must be replaced by visiting the town hall.

Replace your pensioner smartcard online now

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How do I apply?

Pensioner smartcard

New applications

New applications should be made in person with the appropriate documentation at the customer services centre.

Where do I go?

    Customer Services centre
    Town Hall
    George Street
    Luton, Bedfordshire
    LU1 2BQ

Opening Times

    Monday, Tuesday, Thursday and Friday: 9am to 5pm
    Wednesday: 10am to 5pm

What do I need to bring?

New applications need the following:

  • Proof of Date of Birth (a valid - passport/birth certificate/driving licence)
  • Proof of address dated within the last 3 months at the time of application (utility bills or bank statement or council tax letter

Replacement pensioner smartcards (lost/damaged/stolen) and renewals

You can apply for these online. The form is simple, takes 5 minutes to complete and you will receive your new card within 5 working days. If you need a replacement card you will be required to make a payment of £13, please have your bank details ready before filling in the form.

Order your renewal/replacement pensioner smartcard online now

If you need your card sooner please come in to the Town Hall.

I have some further questions

Telephone - 01582 547256
Email - concessionary.fares@luton.gov.uk

Disability smartcard

For initial applications, replacement smartcards (lost/damaged/stolen) and renewals of smartcards should be made in person with appropriate documentations at the customer services centre.

Please check that you are eligible to qualify automatically on the grounds of disability beforehand.

Where do I go?

    Customer Services centre
    Town Hall
    George Street
    Luton, Bedfordshire
    LU1 2BQ

Opening Times

    Monday, Tuesday, Thursday and Friday: 9am to 5pm
    Wednesday: 10am to 5pm

What do I need to bring?

All applications need the following:

  • Proof of address dated within the last 3 months at the time of application (utility bills or bank statement or council tax letter)
  • Proof of disability:
    1. Higher Rate Mobility Component of Disability Living Allowance (HRMCDLA) or
    2. Personal Independence Payment (PIP), where the applicant has been awarded at least eight points against either the PIP “Moving around” and/or “communicating verbally” or
    3. Blue Badge, or
    4. War Pensioners Mobility (WPC) Supplement

    I have some further questions

    T: 01582 547256
    E: concessionary.fares@luton.gov.uk

    Other smartcards

    All other applications for smartcards, replacements, renewals and companion passes on the grounds of disabilities not covered automatically by the benefits mentioned within the eligibility guidelines can only be applied for by post.

    How do I start the application process?

    You must download, print off and fill in the application for concessionary travel smartcard form.

    Where do I send the application form?

      Public Transport team
      Strategy and Sustainability
      Town Hall
      George Street
      Luton, Bedfordshire
      LU4 8AU

    Please note all applications are dealt by post. Applications can take up to 15 working days to be processed.

    I have some further questions

    Telephone - 01582 547256
    Email - concessionary.fares@luton.gov.uk

     

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    Travel aid

    To get a travel aid pass you must live in Luton, not be in work and actively seeking employment and in receipt of:

    • employment support allowance
    • a registered job seeker in receipt of job seekers allowance
    • a single parent in receipt of income support
    • universal credit
    • an unemployed school leaver aged 16/17 and registered with youth advice Luton

    How much does it cost?

    A travel aid pass costs £1.20 and is valid for 28 days. It lets you travel on most buses in the Luton area at half the normal adult single fare (rounded to the nearest 5p). Just show your pass to the driver when you buy your ticket.

    When and where can I use it?

    Your travel aid pass is valid after 9am Monday to Friday and all day Saturdays and Sunday. You can use it on most local bus services in the Luton area. You can also use it on buses that go outside the town so long as your journey starts or finishes in Luton, Dunstable or Houghton Regis.

    How can I get a travel aid pass?

    You can do it in three easy steps, although if this is your first time you will also need a passport sized photo.

    1. Complete the application form at the bottom of the page: Fill in your personal details. Then enter the date you want the pass to start. Remember this must be no later than seven days after the day you take the form to be stamped. (see step 2)
    2. Take the completed form to Jobcentre plus – or Luton Borough Council - or Youth Advice Luton if you’re under 18 – for stamping: If you get jobseekers allowance, or if you’re a single parent getting income support, or if you are registered with Youth Advice Luton as an unemployed school leaver, they will stamp your form. If you don’t fit one of these three categories, we’re sorry but you won’t qualify for Travel Aid. Remember too you must be a Luton resident.
    3. Take the stamped application form to Luton Borough Council, Customer Services, Town Hall , Luton: Here you will need to pay for each 28 day period. If you have not had a travel aid pass before, you will need a passport sized photo.

    How do I renew my pass?

    All you have to do is fill another form and repeat steps one to three. You don’t have to wait until your current travel aid pass runs out, you can do this up to seven days before the expiry date.

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    Local Authority Bus Subsidy Grant 2017-18

    Bus Service Operators Grant (BSOG) is paid to operators of eligible bus services and community transport organisations to help them recover some fuel costs.

    The amount each bus operator receives is based on their annual fuel consumption. This is funded and administered by the DfT.

    The BSOG is ring fenced and can be used to fund the provision of supported bus services or other related transport provision with the main criteria remaining that as a result of the change the transport operators should be 'no better and no worse off'.

    In line with guidance provided as part of the BSOG funding, we can confirm that funding for this year has been utilised to help deliver reduced emissions from bus operators within the town.

    This assists with the delivery of the objectives in the Luton Town Centre Air Quality Action Plan, the delivery of which is part of the Corporate Transport Board.

    Further information about the BSOG is available from the GOV.UK website.

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    Consessionary travel notice 2018-19

    The concessionary travel statutory notice 2018-19 document contains details of how we manage the English National Concessionary Fares Scheme for the period of 1 April 2018 to 31 March 2019.

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    National Fraud Initiative (NFI) Fair Processing

    We have a duty to protect the public funds we administer, and to this end may use the information you have provided in respect of your bus pass application, for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    Visit our NFI page for more information.

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    Contact info
    Concessionary fares
    Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
    Tel: 01582 547256

    BusPass@luton.gov.uk
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