The qualifying age for concessionary bus passes is the same as the pensionable age of UK residents. To check your date of entitlement, please visit www.gov.uk/state-pension-age.

To qualify automatically on the grounds of a disability you must receive one of the following:

• Higher Rate Mobility Component of Disability Living Allowance (HRMCDLA)
• Personal Independence Payment (PIP), where the applicant has been awarded at least eight points against either the PIP 'moving around' and/or 'communicating verbally'
• Blue Badge
• War Pensioners Mobility (WPC) Supplement

If you receive none of the above you may still be eligible to apply. To find our full eligibility guidelines, view the concessionary fares scheme 2018-19 and DfT guidance on eligible disabilities documents.

New applications

New applications should be made in person with the appropriate documentation at the customer services centre.

Where do I go?

Customer Services centre
Town Hall
George Street
Luton, Bedfordshire
LU1 2BQ

Opening Times

Monday, Tuesday, Thursday and Friday: 9am to 5pm
Wednesday: 10am to 5pm

What do I need to bring?

New applications need the following:

• Proof of Date of Birth (a valid - passport/birth certificate/driving licence)
• Proof of address dated within the last 3 months at the time of application (utility bills or bank statement or council tax letter

Replacement pensioner smartcards (lost/damaged/stolen) and renewals

You can apply for these online. The form is simple, takes 5 minutes to complete and you will receive your new card within 5 working days. If you need a replacement card you will be required to make a payment of £13, please have your bank details ready before filling in the form.

Order your renewal/replacement pensioner smartcard online now

If you need your card sooner please come in to the Town Hall.

I have some further questions

Telephone - 01582 547256
Email - concessionary.fares@luton.gov.uk

For initial applications, replacement smartcards (lost/damaged/stolen) and renewals of smartcards should be made in person with appropriate documentations at the customer services centre.

Please check that you are eligible to qualify automatically on the grounds of disability beforehand.

Where do I go?

Customer Services centre
Town Hall
George Street
Luton, Bedfordshire
LU1 2BQ

Opening Times

Monday, Tuesday, Thursday and Friday: 9am to 5pm
Wednesday: 10am to 5pm

What do I need to bring?

All applications need the following:

• Proof of address dated within the last 3 months at the time of application (utility bills or bank statement or council tax letter)
• Proof of disability:
1. Higher Rate Mobility Component of Disability Living Allowance (HRMCDLA) or
2. Personal Independence Payment (PIP), where the applicant has been awarded at least eight points against either the PIP “Moving around” and/or “communicating verbally” or
3. Blue Badge, or
4. War Pensioners Mobility (WPC) Supplement

I have some further questions

T: 01582 547256
E: concessionary.fares@luton.gov.uk

All other applications for smartcards, replacements, renewals and companion passes on the grounds of disabilities not covered automatically by the benefits mentioned within the eligibility guidelines can only be applied for by post.

How do I start the application process?

You must download, print off and fill in the application for concessionary travel smartcard form.

Where do I send the application form?

Public Transport team
Strategy and Sustainability
Town Hall
George Street
Luton, Bedfordshire
LU4 8AU

Please note all applications are dealt by post. Applications can take up to 15 working days to be processed.

I have some further questions

Telephone - 01582 547256
Email - concessionary.fares@luton.gov.uk

A travel aid pass costs £1.20 and is valid for 28 days. It lets you travel on most buses in the Luton area at half the normal adult single fare (rounded to the nearest 5p). Just show your pass to the driver when you buy your ticket.

Your travel aid pass is valid after 9am Monday to Friday and all day Saturdays and Sunday. You can use it on most local bus services in the Luton area. You can also use it on buses that go outside the town so long as your journey starts or finishes in Luton, Dunstable or Houghton Regis.

You can do it in three easy steps, although if this is your first time you will also need a passport sized photo.

1. Complete the application form at the bottom of the page: Fill in your personal details. Then enter the date you want the pass to start. Remember this must be no later than seven days after the day you take the form to be stamped. (see step 2)
2. Take the completed form to Jobcentre plus – or Luton Borough Council - or Youth Advice Luton if you’re under 18 – for stamping: If you get jobseekers allowance, or if you’re a single parent getting income support, or if you are registered with Youth Advice Luton as an unemployed school leaver, they will stamp your form. If you don’t fit one of these three categories, we’re sorry but you won’t qualify for Travel Aid. Remember too you must be a Luton resident.
3. Take the stamped application form to Luton Borough Council, Customer Services, Town Hall , Luton: Here you will need to pay for each 28 day period. If you have not had a travel aid pass before, you will need a passport sized photo.

All you have to do is fill another form and repeat steps one to three. You don’t have to wait until your current travel aid pass runs out, you can do this up to seven days before the expiry date.