Update 29 November
Bulky waste and kerbside glass collections
Due to the fire at our Kingsway depot on Saturday 29 October and temporary disposal arrangements still in place, we are still unable to collect any bulky waste at this time.
We are working to try to put arrangements in place to re-introduce the service as soon as possible.
Glass collections currently remain suspended but will be recommencing from Tuesday 6 December however your glass collection dates will depend on where your household falls within the collection schedule. Check
your collection dates.
We kindly ask residents not to
bring wood and timber to either of our tidy tips until further notice as the
area used for sorting wood at Kingsway will be prioritised for dealing with
Following the fire at Kingsway depot on Saturday 29 October, temporary arrangements for disposal of waste still remain in place. They are causing some delays but we are doing everything we can to minimise the impact on our collection schedule and we thank residents for their ongoing patience.
Our dedicated staff have been working hard and have been able to catch up with all outstanding household collections last week. Domestic, recycling and garden waste collections are back to normal this week.
Unfortunately, we are still unable to collect kerbside glass, but have increased the frequency of emptying mini recycling centre glass.
We are working to try to put in place arrangements to collect bulky waste but currently this service is suspended. To help households with disposal of bulky waste we have increased the opening days of tidy tips to 7 days a week.
We kindly ask people not to bring wood to either of our tidy tips currently as the area used for sorting wood at Kingsway will be prioritised for dealing with household waste.
Please be assured that all crews continue to work hard to minimise disruption. We apologise for any inconvenience over this period.
Council staff and emergency services worked hard throughout the weekend of 29 and 30 October to assist with the response following a large fire at Kingsway depot waste transfer station. Unfortunately due to the impact of this major incident bin collections services have been affected.
We have put in place plans to minimise disruption as much as possible. However, until we can determine the extent of the damage following this major incident we are unclear when the facility can be brought back into full operation. At this stage we are prioritising collecting outstanding bins from last week, communal and high rise from today and from Tuesday we will prioritise domestic collections of household, recycling and garden waste.
We realise how frustrating it is for people if their bin isn’t collected on the date they expect and sincerely apologise for the inconvenience but we hope to significantly catch up so collections can run as scheduled from tomorrow onwards.
The service has already been experiencing operational difficulties due to the national shortage of HGV drivers that has impacted on our ability to recruit Refuse Drivers. We are doing everything we can to attract recruits to the council, but this could take some time. If you would be interested in working with us, or know anyone who might be please look at our recruitment pages.
Cllr Tom Shaw, portfolio holder for recycling and waste at Luton Council said,”Firstly I want to stress how relieved we are that no-one was hurt as a result of the fire at Kingsway depot. I would like to thank the emergency services who were on site promptly and worked hard all day to bring the fire under control and to minimise the disruption to local residents. I also want to express my gratitude to our staff who worked tirelessly over the weekend to not only try and minimise the disruption to such an important council service, but also for their work setting up an emergency assistance centre for those residents evacuated from their homes.
“This has not come at a good time for us as we have been trying to catch up with rounds due to staff shortages but we want to ask for people’s understanding. Our crews have worked extremely hard over the last few years during incredibly difficult times, we are one of only a few councils that maintained all our household collections despite the impact of Covid and shortages of suitably qualified staff. We are absolutely committed to maintaining our services but please bear with us if there is an occasional delay”.