Report a problem on the road or pavement

On this page ...

• street light faults
• potholes
• damaged pavements or kerbs
• traffic signal faults

Before you report an issue

Once logged in and before making your report, please check our live map to make sure we haven't already been told about the issue. If we have, you'll be able to view details online and see progress updates as they happen.

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How long it takes us to repair a problem

Reports of potholes and damaged pavements are assessed within two working days by one of our  Highway Inspectors.

We aim to fix:

• potholes deeper than 50mm or residential roads within 24 hours of assessment
• potholes deeper than 30mm on main roads within 24 hours of asessment
• damaged pavements greater than  20mm within 24 hours of assessment
  
• street lights within 5 working days unless there is a problem with the electricity supply, which could take longer
• blocked drains that result in flooding 24 hours
• non urgent blocked drains 28 days
• traffic signal faults 2 hours

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Contact times

Monday to Friday 9am to 5pm
01582 510333
[email protected] 

Out of hours
Weekdays - 5pm to 9am
weekends - 5pm Friday to 9am Monday
0300 7900346
Please note: additional call charge per minute plus your phone company’s access charge.

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