Luton Borough Council

Temporary accommodation

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Repairs and damage in temporary accommodation

While we look in more detail at your homeless application, we may provide you with temporary accommodation.

But we don’t own many empty houses or flats, so it’s much more likely that you’ll go to another type of property for a time.

You may be offered any of these property types as a temporary solution to your homelessness.

You will have your own room but you may have to share all other amenities.

More information on hostels

Bed and breakfast

You'll be given a room in a hotel and provided with breakfast. Usually you share a bathroom, toilet and kitchen.

We only use bed and breakfast as an emergency and we book it by the day until we can find something more suitable for you.

If you have children you are not expected to stay for more than six weeks.

You pay rent to us, not the hotel. Please check if you can claim benefits to help with the costs.

Problems or repairs should be reported to hotel staff rather than us.

Hostel Temporary private rented property

This could be a flat or house that we find for you that is rented from a private landlord or housing association.

You won't usually have to share a bathroom or kitchen, though in certain circumstances you may have to share facilities with other households.

You pay rent to us.

You're responsible for all other bills such as council tax, electric, gas and water.

Please check if you can claim benefits to help with this.

If there are problems you must report this to the owner or the agents. You'll have to pay for any damage you cause.

Repairs and damage in temporary accommodation

Repairs

If you're currently living in temporary accommodation and have any repair issues please contact your housing officer.

Damage

We rent properties from the private sector to accommodate people who are homeless. If there is any damage caused to the property, we’ll recharge you to cover the costs of fixing the damage.

Terms and conditions

A flat or house that we find for you that is rented from a private landlord or housing association. Term and conditions will apply to the duration of your stay.

You won't usually have to share a bathroom or kitchen, but in certain circumstances you may have to share facilities with other households.

You can expect to be in temporary accommodation for many months.
You may also have to move to other temporary addresses in this time.
We cannot offer a choice of where you will live.
Our staff will tell you the rules when you move in to your temporary home.

There are some common reasons why we have to ask people to leave temporary accommodation. These include:

failing to pay the rent
damaging the property
you or your visitors causing a nuisance to other residents
leaving the accommodation or moving other people in
antisocial behaviour including drug use

If we have to ask you to leave we might not have to find you anywhere else and you'll have to find your own home for the future.

Tenant enquiry form

Complete our enquiry form

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