Luton Borough Council
Contact us about your tenancy
From time to time, you may have an issue and/or questions about your tenancy.
Tenancy self service portal
As a council tenant, the easiest option is to use our online tenancy self service portal. This applies if you:
- live in either:
- council housing
- sheltered accommodation
- temporary accommodation
- rent a garage from us
This service enables you to:
- see details of your tenancy
- change your contact details
- see and print your statements
- link to online payments
- report repairs
- check your transfer details (if you have any)
- manage your Direct Debit
The service is secure, free to use and only takes a minute to set up.
Tenant enquiry form
If you haven't been able to find the answer to your question, please use our tenant enquiry form. This has more advice and also allows you to submit your query online.
To complete the form you'll need:
- your tenancy details
- your rent account reference number
- the type of council home you're living in
Once you've submitted your form, the Housing team will contact you within 5 working days.
© 2023 Luton Council, Town Hall, Luton LU1 2BQ