Manor Contact Centre
If you need to arrange supervised visits with your children, or you're a social worker arranging family time (contact) for a client, The Manor Centre aims to provide a friendly, safe and welcoming environment where quality supervised family time can take place.
Trained staff are on hand to provide support, advice and guidance to parents to help them build on their parenting skills. As part of supervising Family Time staff can assess relationships, family dynamics and monitor improvements.
Family time can benefit children and birth relatives in numerous ways:
- it can ease the sense of loss and provide reassurance for both children and their relatives
- it can help to maintain family relationships
- through family time children are able to gain a greater understanding of their history and identity, which may enhance their self-esteem
The Manor Centre is new and refurbished and the following facilities are available:
- ten furnished rooms – all rooms have kitchenettes with microwave and sinks
- two rooms with full kitchens for baking and cooking with children
- bathing facilities available
- a secure outdoor play area with basketball net, outdoor toys and equipment
- age appropriate toys available
- arts and crafts materials
- cots, prams, high chairs and bedding
- baby changing facilities
- bottles, sterilising equipment
- access to resources and tools for service users with learning difficulties
- disabled access
The centre provides supervised family time for any of the following:
- children aged up to 18 years old and their significant relatives
- children subject to court orders
- parents and children with mental health, learning difficulties and/or physical disabilities
- parents who have a history of, or are currently undergoing treatment for, drug and alcohol misuse
- families from diverse ethnic, religious and cultural backgrounds
Referrals
Referrals are accepted both privately and internally from Luton Council. For information regarding referrals to The Manor Centre, please complete the supervised family time session form or contact the centre by phone on 01582 415401
Apply for a supervised family time session
Manor Contact Centre rates
- Room only hire for unsupervised contacts: £22.43 per hour
- Room hire and employee rate for supervised contacts: £50.60 per hour
- Employee only rate - report writing: £28.75 per report
- Employee only rate - community FTS: £25 per hour
- Administrative fees - per cancellation of supervised session/room booking: £53.48 per cancellation
- Administrative fees - per cancellation of room only booking: £19.50 per cancellation
- If two workers are required to supervise the session additional fee: 25 per hour
- Handover only: £25 per handover
- Handover only - cancellation within 48 hours: £20 per cancellation
- Local authority cases only - review meetings (offer max once every six sessions): £25 per report
- Virtual supervised session: £25 up to one hour
- Administration fee - set up fee for new families: £57.50 one off fee
- Interpreter organisation fee: £28.75 one off fee
- Interpreter fees: at cost of service, per hour
- BSL Interpreter fees: at cost of service, per hour
- Ad hoc tests such as drug and alcohol: £14.38 per test
- Loosely supervised - one hour of staff time for up to three hour session: £25 up to 3 hours