How can I get care and support?

Find out more about an assessment of care needs.

There's now a quicker and easier way to find out whether you, or a loved one, are eligible for care and support. Our online self-assessment will ask you about the activities you might need support with and will let you know whether you are eligible. There’s also an online financial assessment and a carers assessment.

Alternatively, you can contact us via our Customer Service Centre, details below, to talk about your individual needs. If you require emergency care, please ring us immediately to discuss your support needs.

First we must work out if you are eligible for council-funded care. Once you've completed your online self-assessment

You'll get a call from a social worker who will talk to you in more detail about the answers you gave on your assessment.

If you're eligible for support the social worker will find out more about the type of care you require.

We'll give you an estimated budget to spend on the type of care and support to fit your assessed needs.

What can I spend my personal budget on?

You create a care and support plan which will show how you've chosen to spend your personal budget.

Once you and your social worker agree on your care and support plan, your services can be put into place.

We'll look closely at your finances to see if you have to contribute towards the cost of your care and support. Find out more about your financial assessment.

Your progress will be reviewed regularly and any necessary changes made. You can request a review at any time.