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Luton Borough Council

Access to Education team


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Supporting families to access education for children and young people living in Luton. Who can get support from the Access to Education team?

Who can get support from the Access to Education team?

If you live in Luton and have a statutory school age child you can request support from the Access to Education Team for any of the following areas:

  • in year school applications or applications for pupils due to start school/ transfer to high school in September
  • school appeal advice and support
  • advice and support with applying for a school place for children who have moved into Luton or the UK
  • families who have moved house within Luton and are struggling to find school place(s)
  • children at risk of being permanently excluded from school or who are struggling to remain engaged with school

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What can you expect from the team?

The Access to Education team provide support and advice via home visits, telephone or video calls, or at school / education meetings. The team can:

  • help families to navigate the process of applying for a school place by exploring school vacancies and waiting lists for schools
  • complete applications over the phone
  • assist families from the application stage through to transition into school
  • provide mediation and liaison with schools on behalf of and with families
  • accompany families to meetings with schools and other services
The team work closely with services such as:
  • Alternative Learning and Progression Service
  • Education Welfare Service
  • Elective Home Education
  • Educational Psychology Service
  • school transport

Complete access to education referral form

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Zoom and face to face support for those who have been unsuccessful in securing a place at any of their first, second or third preference high schools

The Access to Education Team are offering information sessions via Zoom and in person to all parents and carers who have been unsuccessful in securing a place at any of their first, second or third preference schools.

For advice, join us on one of the following dates:

Thursday 10 March 2022 at 7pm via Zoom

Thursday 10 March 2022 at 10am to 1pm in person

Friday 11 March 2022 at 10am to 1pm in person

The team will provide answers to the following frequently asked questions:

  • My child has not been allocated any of our preferred schools, what happens next?
  • Why did we not achieve any of our preferred schools? How can I change my child’s school preferences?
  • Can I add preferences? Is my child be placed on the waiting list?
  • What is the process for school appeals? How do I submit a school appeal application?
  • Can I elect to home educate my child? What are the expectations for elective home education?

Invitations will be sent individually to parents/ carers informing of the dates, times and locations of these sessions (Please note that if you have provided an email address when submitting your child’s application, the invitations will be sent via email).

If you haven't received any of your first, second or third preference schools and have not received an email or letter with the invitation links but would like to attend one of the sessions, please email [email protected] or call the help desk on 01582 548016.

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Access to Education team
Education Service
Luton Council
Town Hall
George Street

Email: [email protected]

Tracy Gentle (Access to Education Manager) 

Telephone: 07920 072030 
Email: [email protected] 

Lauren Middleton (Access to Education Officer) 
Telephone: 07725 607058 
Email: [email protected] 

Tracey Back (Access to Education Family Worker) 
Telephone: 07818 014511 
Email: [email protected]

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© 2022 Luton Council, Town Hall, Luton LU1 2BQ