Local Welfare Assistance (LWA)

We may be able to help you if you:

• are a resident in Luton
• don't have access to enough resources to prevent a serious risk to your own or your family’s health or safety
• are on a low or reduced income or entitled to a qualifying benefit such as:
• Income Support
• Universal Credit
• Income-based Jobseekers Allowance
• Income-related Employment Support allowance
• Pension Credit
• Housing Benefit
• Council Tax Support

• you cannot prove you are a resident of Luton
• you've been housed in Luton by another local authority
• you do not provide proof of your circumstances (if requested)
• other resources are available to you

We'll assess your application to see if you are eligible for assistance.

We may have to contact you for further information, we may also need proof of your circumstances such as bank statements, proof of residency, please ensure you provide a contact telephone number and email address.

We'll advise you when a decision is made we will call or email you. Please check your emails regularly. Our telephone number may not display on your phone, ensure you answer all calls or have a messaging facility; we won't make numerous attempts to contact you.