Skip to main content
Luton Borough Council

Emergency contacts

Sometimes you may want to contact us when our main offices are shut or in a crisis you might need signposting to other public service providers or utility companies. This page is here to help you with this kind of emergency contact requirements.

Social care

Safeguarding adults

If you think abuse is taking place - either against you or someone you know - please talk to us straight away.

Office hours: 01582 547659
Out of normal working hours emergencies: 03003 008123

Safeguarding children

If you are concerned about the welfare of a child please call the Initial Assessment team.

During office hours: 01582 547653
Out of normal working hours emergencies: 03003 008123

Adult social care services

Tel: 01582 547659 or 01582 547660

Contact the adult social care emergency duty team when our offices are closed and you, or someone you know, needs urgent help.
Out of normal working hours emergencies: 03003 008123


For problems outside office hours call 0300 790 0342.

Highway services

Highways, street lighting, winter maintenance: 0844 847 6648

Please note: calls cost 7p per minute plus your phone company’s access charge.

Housing services

For emergency repairs to your council house call: 0800 014 7333.


Business and consumer services

Office hours: 01582 510330

Out of hours emergencies: 0844 847 6648

Please note: calls cost 7p per minute plus your phone company’s access charge.


Tel: 01582 510330

Monday to Friday: 8:30am - 5:30pm
Wednesday: 10am - 5:30​pm



If you discover or suspect a gas leak, turn off the supply and call Transco on: 08001 11999


For problems with your supply, call Veolia Water Central on: 08457 823333.


If you have a problem with your electricity call: 0800 31 63 105 or 0333 32 32 105 from a mobile.

If you or someone you know needs extra support during a power cut call 0800 169 9970.​

Health and other emergencies

NHS 111

For expert help and advice on minor accidents, family illnesses or medical emergencies call: 111.

Luton and Dunstable Hospital

Casualty department: 08451 270127

Emergency dentists

Out of hours, call your usual dentist and follow the instructions on the answerphone.


Call: 101. Please only dial 999 in a genuine emergency.


Samaritans provides confidential emotional support 24 hours a day, seven days a week, to those experiencing despair, distress or suicidal feelings.

Tel: 08457 909090

Women's Aid refuge

If you need to get out of a domestic violence situation call: 01582 391856 (during office hours).

Emergency planning - major incident

Our staff work within the Bedfordshire Local Resilience Forum (BLRF) to support the emergency services in the case of a major incident.

Emergency planning

Tel: 0300 300 8089 (Out of Hours) and ask for the Luton on Call Officer

Remember, in the event of an emergency, you should always ring 999 to contact the emergency services.

Bedfordshire Local Resilience Forum

Tel: 08458 795145 or local rate 01462 611145

© 2021 Luton Council, Town Hall, Luton LU1 2BQ