Emergency contacts
Sometimes you may want to contact us when our main offices are shut or in a crisis you might need signposting to other public service providers or utility companies. This page is here to help you with this kind of emergency contact requirements.
Social care
Safeguarding adults
If you think abuse is taking place - either against you or someone you know - please talk to us straight away.
Office hours: 01582 547659
Out of normal working hours emergencies: 03003 008123
Safeguarding children
If you are concerned about the welfare of a child please call the Initial Assessment team.
During office hours: 01582 547653
Out of normal working hours emergencies: 03003 008123
Adult social care services
Tel: 01582 547659 or 01582 547660
Homelessness
For problems outside office hours call 0300 790 0342.
Highway services
Highways, street lighting, winter maintenance: 0300 7900346.
Please note: additional call charge per minute plus your phone company’s access charge.
Housing services
For emergency repairs to your council house call: 0800 014 7333.
Environmental
Business and consumer services
Office hours: 01582 510330
Out of hours emergencies: 0300 7900346
Please note: additional call charge per minute plus your phone company’s access charge.
Dangerous structures – 24/7 call out
Between 8am and 5pm: 01582 546607
Out of hours: 07796 185002
Noise
Tel: 01582 510330
Monday to Friday: 8:30am - 5:30pm
Wednesday: 10am - 5:30pm
Utilities
Gas
If you discover or suspect a gas leak, turn off the supply and call Transco on: 08001 11999
Water
For problems with your supply, call Veolia Water Central on: 08457 823333.
Electricity
If you have a problem with your electricity call: 0800 31 63 105 or 0333 32 32 105 from a mobile.
If you or someone you know needs extra support during a power cut call 0800 169 9970.
Health and other emergencies
NHS 111
For expert help and advice on minor accidents, family illnesses or medical emergencies call: 111.
Luton and Dunstable Hospital
Casualty department: 08451 270127
Emergency dentists
Out of hours, call your usual dentist and follow the instructions on the answerphone.
Police
Call: 101. Please only dial 999 in a genuine emergency.
Samaritans
Samaritans provides confidential emotional support 24 hours a day, seven days a week, to those experiencing despair, distress or suicidal feelings.
Tel: 08457 909090
Women's Aid refuge
If you need to get out of a domestic violence situation call: 01582 391856 (during office hours).
Emergency planning - major incident
Our staff work within the Bedfordshire Local Resilience Forum (BLRF) to support the emergency services in the case of a major incident.
Emergency planning
Tel: 0300 300 8089 (Out of Hours) and ask for the Luton on Call Officer
Remember, in the event of an emergency, you should always ring 999 to contact the emergency services.
Bedfordshire Local Resilience Forum
Tel: 08458 795145 or local rate 01462 611145
Local Welfare Assistance
If it’s urgent and you require emergency assistance with food or fuel, please call us.
- Office hours – telephone 0800 4561673 or 01582 510332
- Out of normal working hours emergencies: 03003 008123