Luton Borough Council
Electronic document guidance
![Electronic document guidance](https://www.luton.gov.uk/Benefits/Lists/SiteImages/_w/document-upload_jpg.jpg)
Some documents such as online banking statements and wage slips are not available in paper format. Advice for uploading electronic format documents is given below.
Please note: we can accept any combination of documents you have downloaded, scanned or photographed, but each single upload must be no larger than 2MB.
Help reducing file size if larger than 2MB:
Examples of documents accepted:
- proof of identity - passport, driving licence
- proof of national insurance number - National insurance card, DWP / HMRC award letters
- proof or rent - tenancy agreement, rent statement, rent book, letter from landlord
- proof of earned income - wage slips, 5 for weekly paid, 2 for monthly paid and 3 for fortnightly paid
- proof of other income - bank statements, award letters
- proof of capital - bank or building society statements
Click here for a more comprehensive list of accepted documents.
Download electronic documents from the internet:
- download the document from the internet (eg online bank statement or electronic wage slips)
- save to your device
- upload the document(s) directly to form
Screen shot of a webpage or document:
- take screenshot of the screen or document(s) on your device
- using the device, upload the screenshot image directly to the form
Paper documents
Even if you only have paper documents, you can convert these to electronic documents as follows:
- take photo(s) of the paper document(s) on a smartphone or tablet
- using the smartphone or tablet, upload directly to form
Scan paper document on a scanners:
- use a scanner to scan the document
- save the document to a PC or laptop
- upload the photo directly to form
File types accepted:
- PDF (.pdf)
- Word (.doc, .docx)
- Excel (.xls, .xlsx, xlt)
- images (.jpg, .jpeg, .tif, .png)
© 2024 Luton Council, Town Hall, Luton LU1 2BQ