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Luton Borough Council

Public Protection


We're committed to protecting your privacy when you use our services. We have a data protection officer who makes sure we respect your rights and follow the law.
If you have any concerns or questions about how we look after your personal information, please contact us at [email protected].

Personal data

Personal data
Name, address, date of birth, contact information, national insurance number, vehicle registration number, licence number, gender, passport number, DVLA number, right to live and work in UK and licence documents, place of birth, convictions, cautions and restorative justice
Special category data
Medical and disability information

Purpose for using it

The Public Protection team uses your personal data to:
  • serve penalty charge notices and enforce the parking terms and conditions
  • process and record all applications for parking permits, notices, authorisations and licences
  • issue smartcards to Luton residents under the Concessionary Travel Scheme
  • conduct investigations, carryout prosecutions and ensure our compliance duties are met

Lawful basis

The Public Protection team uses you personal data under the following categories:
  • personal data: processing is necessary for the compliance with a legal obligation to which the controller is subject
  • special category data: processing is necessary in the field of social protection

Who we share it with

The Public Protection team may share your personal data with the following organisations:
  • Traffic Penalty Tribunal
  • Traffic Enforcement Centre
  • appointed enforcement agents
  • police
  • payment service providers
  • Department for Work and Pensions (DWP)
  • Vehicle and Operator Services Agency (VOSA)
  • Department for Digital, Culture, Media and Sport (DCMS)
  • Gambling Commission
  • National Fraud initiative
  • Home Office
  • Environment Agency
  • immigration services
  • Cabinet Office
  • Electoral Services

Why we share it with them

The Public Protection team may collect your data to:
  • request details of the registered keeper of the vehicle from the DVLA in order to pursue a Penalty Charge Notice
  • administer appeals and enforcement
  • prevent or detect crime
  • deliver services, administer and monitor enforcement and compliance activities and deliver statutory services

Any automated decision making or profiling


Transfer of data to another country


Retention period

The data will be kept in accordance with our retention schedule.

Exercising your rights

You have the right to ask us to amend or delete your data as well transfer or limit its use. You also have the right to request a review of an automated decision where you think this is wrong.
Each request will be considered individually. Where we are required to keep your data by law we may be unable to action your request. In all circumstances we will explain our decision making in writing to you.
Please see our main privacy statement using the orange button below If you want more information on how:
  • we keep your data safe
  • to request a change to the records we hold
  • to make a complaint
© 2024 Luton Council, Town Hall, Luton LU1 2BQ