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Luton Borough Council



We're committed to protecting your privacy when you use our services. We have a data protection officer who makes sure we respect your rights and follow the law.
If you have any concerns or questions about how we look after your personal information, please contact us at [email protected].

Personal data

Personal data
Name, address, telephone number, email address, date of birth, gender, national insurance number, passport number, nationality status, driving licence number, housing tenure and stability, Repairs data, household make up and relationships, housing benefit claim reference, employment status, assessment of daily living skills, income and expenditure including debt, disclosure of convictions, employment history, bank account and other financial details, power of attorney
Special category data
NHS number, health information including mental health, disability status and medical conditions, history of substance misuse and addiction, health and safety risk assessments, ethnicity

Purpose for using it

Housing uses your personal data to:
  • conduct homeless assessments
  • provide temporary or permanent accommodation
  • carry out future planning for housing development
  • tailor supported services available across the voluntary sector to enable the council to provide a holistic approach to solving your housing and other support needs
  • refer low-income households to specialist provision based around warmth intervention, benefit maximisation and handyperson services
  • record your interest in self build and custom build register
  • understand land availability needs
  • send you information on available self build sites and networking events
  • manage tenancies, leases and licences, including rent arrears, antisocial behaviour and nuisance, tenancy management and tenancy sustainment, including housing repairs, transfers and exchanges and right to Buy

Lawful basis

Housing uses your personal data under the following categories:uses you personal data under the following categories:
  • personal data: processing is necessary for the compliance with a legal obligation to which the controller is subject or processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • special category: processing is necessary in the field of social protection

Who we share it with

Housing may share your personal data with the following organisations:
  • Luton Access partners and other voluntary sector organisations such as:
    • Citizen’s Advice Luton
    • Luton Irish Forum
    • Luton Law Centre
    • Luton Rights
  • heating contractors
  • police and probation services
  • NHS
  • general practitioners (GPs)
  • social services
  • legal services
  • county and magistrates courts
  • district valuer
  • public health
  • Housing Benefit
  • credit reference agencies
  • fraud services
  • estate, letting agents and landlords
  • solicitors
  • government departments
  • housing associations
  • financial institutions including banks and debt recovery agencies
  • Voicescape

Why we share it with them

We may share your data for the following reasons:
  • to reduce homelessness by providing our citizens with secure accommodation
  • to support our citizens to access services available across the voluntary sector to promote independence and self sufficiency
  • to provide key services to vulnerable and low-income households to help reduce fuel poverty and improve energy efficiency
  • we own and manage social rented housing, affordable tenancies and garages and need to share information to provide a comprehensive management service, including carryout repairs to our properties
  • to provide temporary accommodation for eligible homeless households and to provide a comprehensive management service
  • to provide support to enable sustainable tenancies and licences
  • to detect and prevent fraud and other criminal activity
  • to collect council debts

Any automated decision making or profiling


Transfer of data to another country


Retention period

The data will be kept in accordance with our retention schedule.

Exercising your rights

You have the right to ask us to amend or delete your data as well transfer or limit its use. You also have the right to request a review of an automated decision where you think this is wrong.
Each request will be considered individually. Where we are required to keep your data by law we may be unable to action your request. In all circumstances we will explain our decision making in writing to you.
Please see our main privacy statement using the orange button below If you want more information on how:
  • we keep your data safe
  • to request a change to the records we hold
  • to make a complaint
© 2024 Luton Council, Town Hall, Luton LU1 2BQ