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Luton Borough Council

Customer Services (CS) privacy notice

Contacting Customer Services

If you are trying to contact Customer Services, please see our contact us page


We're committed to protecting your privacy when you use our services. We have a data protection officer who makes sure we respect your rights and follow the law.
If you have any concerns or questions about how we look after your personal information, please contact us at [email protected]Please do not use this email address unless you are contacting us about data protection as your email will not be dealt with.

Personal data

Personal data
Name, address, email, telephone number, date of birth, NI number household make up, income and expenditure including debt, nationality status, employment status, housing tenure and stability, disclosure of convictions
Special category data
Medical conditions including disability status and ethnicity

Purpose for using it

CS uses your personal data to:
  • log or progress a service request, enquiry, application or other request for a service
  • fulfil our obligations under the Homelessness Reduction Act legislation

Lawful basis

CS uses you personal data under the following categories:
  • personal data: processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • special category data: processing is necessary in the field of social protection

Who we share it with

CS may share your personal data with the following organisations:
  • Luton Access partners
  • voluntary sector organisations

Why we share it with them

Statutory duty, prevent or detect fraud or crime, collection of debt

Any automated decision making or profiling


Transfer of data to another country


Retention period

The data will be kept in accordance with our retention schedule.

Exercising your rights

You have the right to ask us to amend or delete your data as well transfer or limit its use. You also have the right to request a review of an automated decision where you think this is wrong.
Each request will be considered individually. Where we are required to keep your data by law we may be unable to action your request. In all circumstances we will explain our decision making in writing to you.
Please see our main privacy statement using the orange button below If you want more information on how:
  • we keep your data safe
  • to request a change to the records we hold
  • to make a complaint
© 2024 Luton Council, Town Hall, Luton LU1 2BQ