Skip to main content
Luton Borough Council

Communication, Engagement and Consultations


We're committed to protecting your privacy when you use our services. We have a data protection officer who makes sure we respect your rights and follow the law.

If you have any concerns or questions about how we look after your personal information, please contact us at [email protected].

Personal data

Personal data

  • Name
  • Email address
  • Gender
  • Age
Special category data
  • Ethnicity
  • Disability

Purpose for using it

We send our citizens information from time to time to keep them informed about the services we provide and events we organise.

We periodically consult with different groups to understand service need, improve services or design new services.

Lawful basis

The Comms team uses you personal data under the following categories: uses you personal data under the following categories:

  • personal data: processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • special category data: processing is necessary in the field of social protection

Who we share it with


Why we share it with them


Any automated decision making or profiling


Transfer of data to another country


Retention period

The data will be kept in accordance with our retention schedule.

Exercising your rights

You have the right to ask us to amend or delete your data as well transfer or limit its use. You also have the right to request a review of an automated decision where you think this is wrong.

Each request will be considered individually. Where we are required to keep your data by law we may be unable to action your request. In all circumstances we will explain our decision making in writing to you.

Please see our main privacy statement using the orange button below if you want more information on how:

  • we keep your data safe
  • to request a change to the records we hold
  • to make a complaint

Read our main privacy policy

© 2024 Luton Council, Town Hall, Luton LU1 2BQ