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Luton Borough Council

Cookies

Cookie policy

To make this website work better for you and us we sometimes put small files or ‘cookies’ onto your device (for example your computer or mobile phone). Some of our cookies are essential, and parts of our site won’t work without them.

We use this information to

There are two types of cookies:

For additional information on cookies please visit the Information Commissioner´s Office.

Main Luton site m.luton.gov.uk

Enabling website functionality (Strictly necessary cookies)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Civic UK Cookie control

Name Description Expiry
CookieControl This cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. Six months

CloudFlare

We use CloudFlare to help improve the delivery of website assets such as style sheets and JavaScript files.

Name Description Expiry
__cfduid The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. 1 month

Understanding how our website is used (Performance cookies)

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Our performance cookies are used on both our main and branded sites.

Google Analytics (Universal Analytics)

Name Description Expiry
_ga This cookie helps us count how many people visit luton.gov.uk by tracking if you’ve visited before 2 years
_gid This cookie helps us count how many people visit luton.gov.uk by tracking if you’ve visited before 1 day
_gat

This cookie is used to manage the rate at which page view requests are made

10 minutes

Google Analytics

Name Description Expiry
utma Like _ga, this cookie lets us know if you’ve visited before 2 years
_utmb This cookie works with _utmc to calculate the average length of time you spend on luton.gov.uk 30 minutes
_utmc This cookie works with _utmb to calculate when you close your browser When you close your browser
_utmz This cookie tells us how you reached luton.gov.uk (e.g. from another website or a search engine) 6 months

You can opt out of Google Analytics cookies.

Hotjar

Name Description Expiry
hjUserId This cookie is used to store a unique id for each visitor 1 year
_hjAbsoluteSessionInProgress This cookie is used to detect the first pageview session of a visitor 30 minutes
_hjTLDTest This cookie is used to manage the session When you close your browser
_hjIncludedInPageviewSample

This cookie is used know whether the visitor is included in the data sample

30 minutes

You can opt out of Hotjar

Third party cookies

YouTube

We use YouTube to embed videos on some pages of the site. YouTube sets cookies when you visit one of these pages to give us information on the number of times a video is viewed and the type of browser used to view it.

For more information visit the YouTube Privacy and Safety Centre

Vimeo

We use Vimeo’s embeddable video player to show video content on some pages of the site. Vimeo sets cookies that they consider essential to the video player experience.

For more information read the Vimeo cookie policy

Google Maps

Google maps are embedded on our site. Google uses cookies to manage locations and to provide web analytics in terms of the number of times a map has been viewed and/or shared.

For more information read Google Privacy and Terms

Cookies used on our branded webpages

Some of our services are provided by third-party software and 'skinned' to look like our website.

Adult Social Care Self-Assessment on socialcare.luton.gov.uk

Name Description Expiry
acceptCookies This cookie is used to remember your cookie settings 3 months
XSESSIONID This cookie is used to manage your visit to the site and are required to make the site work correctly When you close your browser

Business rates, landlord payments and free school meals list on connect.luton.gov.uk/publicaccesslive/selfservice/citizenportal/

Name Description Expiry
JSESSIONID This cookie is used to manage your visit to the site and are required to make the site work correctly When you close your browser

Consultations on engage.luton.gov.uk

This service uses cookies for more information read the cookie information.

CMIS on democracy.luton.gov.uk

Name Description Expiry
.ASPXANONYMOUS This cookie is used to create a unique id 2 months
ASP.NET_SessionId language These cookies are used to manage your visit to the site and are required to make the site work correctly When you close your browser

Luton Directory and Local Offer on directory.luton.gov.uk

Name Description Expiry
complianceCookie
kbroker_presence_controller
These cookies are used to remember your cookie and accessibility settings 1 year
__KBLoggedIn__
__KBCookie__/luton/directory
JSESSIONID
These cookies are used to manage your visit to the site, store information in your shortlist and login

When you close your browser

Online forms on myforms.luton.gov.uk

Name Description Expiry
PHPSESSID
APP_LANG
AWSALBCORS
AWSELB
localtime
These cookies are used to manage your visit to the site and are required to make the forms work correctly When you close your browser

Online payments at www.civicaepay.co.uk/Luton/Webpay_Public/Webpay

Name Description Expiry
_RequestVerificationToken
ASP.NET_SessionId
BIGipServerPOOL_A3
BIGipServerCFS_HTTP
These cookies are used to manage your visit and process your payment correctly

When you close your browser

Penalty Charge Notice (PCN) payments on parking.luton.gov.uk

This cookie is used to manage your visit and process your payment correctly.

Name Description Expiry
ASP.NET_SessionId This cookie is used to manage your visit and process your payment correctly When you close your browser

Planning applications on planning.luton.gov.uk

This cookie is used to manage your visit to the site and are required to make the site work correctly.

Name Description Expiry
JSESSIONID This cookie is used to manage your visit to the site and are required to make the site work correctly When you close your browser

Mailchimp

We use Mailchimp to manage our email updates for residents. Mailchimp automatically places single pixel images, also known as web beacons, in every email sent by us through their system. These are tiny graphic files that contain unique identifiers that enable Mailchimp to recognize when people have opened an email or clicked certain links. These technologies record email address, IP address, date, and time associated with each open and click for a campaign. Mailchimp uses this data to create reports about how an email campaign performed.

We also use Mailchimp’s “Landing Pages” service for our sign up page, with the “Track with Mailchimp” option activated. This feature uses additional cookies or tracking technologies that allow us to track unique visits to the landing page and calculates the conversion rate by comparing the number of unique visits to the number of end users who subscribe.

Find out more information about Mailchimp cookies by visiting the Mailchimp website.

How to manage cookies

If you'd like to, you can set your browser to allow all cookies, or to allow only 'trusted' sites to send them, or to only accept cookies from websites you are currently using. We recommend that you don't block all cookies because parts of the website rely on them to work properly.

The way to manage your cookies depends on which browser you are using. Find out more:

If you prefer not to receive cookies then you won't be able to log in to this website, submit online forms, set text and colour preference or set the language. You can also choose to opt out of Google Analytics.

For more information you can also visit the About Cookies website or the Information Commissioners Office (ICO) has a page explaining cookies.​​​​​​​​​​​​​​​​

© 2020 Luton Council, Town Hall, Luton LU1 2BQ