Cookies
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Cookie policy
To make this website work better for you and us we sometimes put small files or ‘cookies’ onto your device (for example your computer or mobile phone). Some of our cookies are essential, and parts of our site won’t work without them.
We use this information to
- remember your preferences or information you have given so you don't have to give the same information more than once
- understand how you use our websites so that we can keep them updated and improve them based on your needs
There are two types of cookies:
- session cookies, these are deleted when you close your browser
- persistent cookies, these last longer and expire after a certain amount of time
For additional information on cookies please visit the Information Commissioner´s Office.
Main Luton site m.luton.gov.uk
Enabling website functionality (Strictly necessary cookies)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Civic UK Cookie control
| Name | Description | Expiry |
|---|---|---|
| CookieControl | This cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. | Six months |
CloudFlare
We use CloudFlare to help improve the delivery of website assets such as style sheets and JavaScript files.
| Name | Description | Expiry |
|---|---|---|
| __cfduid | The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. | 1 month |
Understanding how our website is used (Performance cookies)
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Our performance cookies are used on both our main and branded sites.
Google Analytics
| Name | Description | Expiry |
|---|---|---|
| _ga | This cookie helps us count how many people visit luton.gov.uk by tracking if you’ve visited before | 2 years |
| _gid | This cookie helps us count how many people visit luton.gov.uk by tracking if you’ve visited before | 1 day |
| _gat |
This cookie is used to manage the rate at which page view requests are made |
10 minutes |
| _ga_[property_id] | This cookie helps us count how many people visit luton.gov.uk by tracking if you’ve visited before | 2 years |
| _gat_gtag_[property_id] | The tracking ID connects the data about website visits to our Google Analytics account | 1 minute |
| utma | Like _ga, this cookie lets us know if you’ve visited before | 2 years |
| _utmb | This cookie works with _utmc to calculate the average length of time you spend on luton.gov.uk | 30 minutes |
| _utmc | This cookie works with _utmb to calculate when you close your browser | When you close your browser |
| _utmz | This cookie tells us how you reached luton.gov.uk (e.g. from another website or a search engine) | 6 months |
You can opt out of Google Analytics cookies.
Clarity
| Name | Description | Expiry |
|---|---|---|
| _clck | This cookie is used to store a unique id for each visitor. | 1 year |
| _clsk | This is used to combine pageviews by a user into a single session recording. | 1 day |
| CLID | This cookie is used to Identify the first-time Clarity saw this user on any site using Clarity. | 1 Year |
| ANONCHK | This works with MUID and is used to measure the efficiency of advertisement on websites. | 1 day |
| MR | This works with MUID to identify visitors across different Microsoft sites. | Session |
| MUID | This is used to identify visitors across different Microsoft sites. | 1 Year |
| SM | This works with MUID to identify visitors across different Microsoft sites | Session |
You can opt out of Microsoft Clarity cookies
Hotjar
| Name | Description | Expiry |
|---|---|---|
| hjUserId | This cookie is used to store a unique id for each visitor | 1 year |
| _hjAbsoluteSessionInProgress | This cookie is used to detect the first pageview session of a visitor | 30 minutes |
| _hjTLDTest | This cookie is used to manage the session | When you close your browser |
| _hjIncludedInPageviewSample |
This cookie is used know whether the visitor is included in the data sample |
30 minutes |
You can opt out of Hotjar
Third party cookies
YouTube
We use YouTube to embed videos on some pages of the site. YouTube sets cookies when you visit one of these pages to give us information on the number of times a video is viewed and the type of browser used to view it.
For more information visit the YouTube Privacy and Safety Centre
Vimeo
We use Vimeo’s embeddable video player to show video content on some pages of the site. Vimeo sets cookies that they consider essential to the video player experience.
For more information read the Vimeo cookie policy
Google Maps
Google maps are embedded on our site. Google uses cookies to manage locations and to provide web analytics in terms of the number of times a map has been viewed and/or shared.
For more information read Google Privacy and Terms
Cookies used on our branded webpages
Some of our services are provided by third-party software and 'skinned' to look like our website.
Adult Social Care Self-Assessment on socialcare.luton.gov.uk
| Name | Description | Expiry |
|---|---|---|
| acceptCookies | This cookie is used to remember your cookie settings | 3 months |
| XSESSIONID | This cookie is used to manage your visit to the site and are required to make the site work correctly | When you close your browser |
Business rates, landlord payments and free school meals list on connect.luton.gov.uk/publicaccesslive/selfservice/citizenportal/
| Name | Description | Expiry |
|---|---|---|
| JSESSIONID | This cookie is used to manage your visit to the site and are required to make the site work correctly | When you close your browser |
Consultations on engage.luton.gov.uk
This service uses cookies for more information read the cookie information.
CMIS on democracy.luton.gov.uk
| Name | Description | Expiry |
|---|---|---|
| .ASPXANONYMOUS | This cookie is used to create a unique id | 2 months |
| ASP.NET_SessionId language | These cookies are used to manage your visit to the site and are required to make the site work correctly | When you close your browser |
Luton Directory and Local Offer on directory.luton.gov.uk
| Name | Description | Expiry |
|---|---|---|
| complianceCookie kbroker_presence_controller |
These cookies are used to remember your cookie and accessibility settings | 1 year |
| __KBLoggedIn__ __KBCookie__/luton/directory JSESSIONID |
These cookies are used to manage your visit to the site, store information in your shortlist and login |
When you close your browser |
Job search on jobs.luton.gov.uk
| Name | Description | Expiry | ||
|---|---|---|---|---|
| AWSALB, AWSALBCORS |
These cookies are used to manage your visit to the site and are required to make the site work correctly. |
One week |
||
| lumesseAnalyticsInformation | This cookie helps us count how many people visit jobs.luton.gov.uk by tracking if you’ve visited before. | When you close your browser | ||
| sessionId, sessionId-legacy | This cookie is used to store a unique id about each visitor. | Persistent | ||
| lumesse.apply.version.# | This cookie is used to store a unique id about each visitor. | When you close your browser | ||
| lumesse.apply.countryCodes.# | These cookies are used to manage your visit to the site and are required to make the site work correctly. | When you close your browser | ||
| local_language-# | These cookies are used to manage your visit to the site and are required to make the site work correctly. | |||
| "candidatePortal, candidatePortalSameSite" |
These cookies are used to manage your visit to the site and are required to make the site work correctly. | When you close your browser | ||
| talentlink_candidatePortal_* | These cookies are used to manage your visit to the site and are required to make the site work correctly. | When you close your browser | ||
| flashMessage_* | These cookies are used to manage your visit to the site and are required to make the site work correctly. | When you close your browser | ||
| MTTRACEACT | These cookies are used to manage your visit to the site and are required to make the site work correctly. | When you close your browser | ||
| USERLANGUAGE | These cookies are used to manage your visit to the site and are required to make the site work correctly. | When you close your browser | ||
| __cfduid | This cookie is used to store a unique id about each visitor. | Persistent | ||
| sid | This cookie is used to store a unique id about each visitor. | When you close your browser | ||
| lg | These cookies are used to manage your visit to the site and are required to make the site work correctly. | 30 years | ||
| flipbase_player | These cookies are used to manage your visit to the site and are required to make the site work correctly. | When you close your browser | ||
| expire_timestamp | Session |
Online forms on myforms.luton.gov.uk
| Name | Description | Expiry |
|---|---|---|
| PHPSESSID APP_LANG AWSALBCORS AWSELB localtime |
These cookies are used to manage your visit to the site and are required to make the forms work correctly | When you close your browser |
Online payments at www.civicaepay.co.uk/Luton/Webpay_Public/Webpay
| Name | Description | Expiry |
|---|---|---|
| _RequestVerificationToken ASP.NET_SessionId BIGipServerPOOL_A3 BIGipServerCFS_HTTP |
These cookies are used to manage your visit and process your payment correctly |
When you close your browser |
Penalty Charge Notice (PCN) payments on parking.luton.gov.uk
This cookie is used to manage your visit and process your payment correctly.
| Name | Description | Expiry |
|---|---|---|
| ASP.NET_SessionId | This cookie is used to manage your visit and process your payment correctly | When you close your browser |
Planning applications on planning.luton.gov.uk
This cookie is used to manage your visit to the site and are required to make the site work correctly.
| Name | Description | Expiry |
|---|---|---|
| JSESSIONID | This cookie is used to manage your visit to the site and are required to make the site work correctly | When you close your browser |
Cookies used on websites we've commissioned
On occassion, we contract a third party to create a website for a particular service. The cookies used by these sites are listed below.
Luton Family Hubs: www.familyhubs.luton.gov.uk
Luton Family Hubs was created using the Beebot AI platform. The first time you visit the Luton Family Hubs website or application on a particular device, you'll see a clear on-screen notification about cookies. You'll have the choice to:
- accept all of them
- accept certain cookies
- decline them
If you accept the cookies, the application will place the relevant cookies on your device. The next time you visit, your device will check to find the relevant cookies. If your device has them, it sends the cookie information back to the application.
Necessary cookies (6)
| Name | Description | Expiry |
|---|---|---|
| bb_uuidl | Used to store a randomly generated id to recognise the 'user' when returning to the application. |
Persistent |
| appModal | User to store a record of the smart pages that have been viewed by a user and prevent them from reloading on returning visits. | Persistent |
| bb_appVersion | Used to identify the version of the application and ensure updates to the application are applied. | Persistent |
| bb_us | Used to store an encoded list of user preferences, set during application onboarding, and persisted between visits. | Persistent |
| bb_savedItems | Used to store items of content that have been saved as a favourite by the user for future reference. | Persistent |
| bb_appPwaInstalled | User to store if the user has installed the web application to their device. | Persistent |
Statistics cookies (4)
| Name | Description | Expiry |
|---|---|---|
| ai_user |
Used to store a randomly generated ID to recognise the 'user' when returning to the application. |
Persistent |
| ai_session | Used to store a randomly generated id to recognise the sessions of 'user'. | Session |
| AI_buffer | Used to temporarily store log data to minimise the impact on browser performance of continuous sending of data. | Session |
| AI_sentbuffer | Used to batch send temporarily stored log data. | Session |
Mailchimp
We use Mailchimp to manage our email updates for residents. Mailchimp automatically places single pixel images, also known as web beacons, in every email sent by us through their system. These are tiny graphic files that contain unique identifiers that enable Mailchimp to recognize when people have opened an email or clicked certain links. These technologies record email address, IP address, date, and time associated with each open and click for a campaign. Mailchimp uses this data to create reports about how an email campaign performed.
We also use Mailchimp’s “Landing Pages” service for our sign up page, with the “Track with Mailchimp” option activated. This feature uses additional cookies or tracking technologies that allow us to track unique visits to the landing page and calculates the conversion rate by comparing the number of unique visits to the number of end users who subscribe.
Find out more information about Mailchimp cookies by visiting the Mailchimp website.
>How to manage cookies
If you'd like to, you can set your browser to allow all cookies, or to allow only 'trusted' sites to send them, or to only accept cookies from websites you are currently using. We recommend that you don't block all cookies because parts of the website rely on them to work properly.
The way to manage your cookies depends on which browser you are using. Find out more:
If you prefer not to receive cookies then you won't be able to log in to this website, submit online forms, set text and colour preference or set the language. You can also choose to opt out of Google Analytics.
For more information you can also visit the About Cookies website or the Information Commissioners Office (ICO) has a page explaining cookies.