Skip to main content
Luton Borough Council

I'm self-isolating or clinically extremely vulnerable and need support

If you've tested positive, have COVID-19 symptoms, or have been asked to self-isolate please check the NHS website for more information on when to self isolate.

You might be able to find support locally if:

Most people in these situations will be able to arrange for help with food, shopping, prescriptions or other urgent supplies through their family, friends and neighbours.

We've seen lots of great work out in the community and we need this to continue to help us all get through Covid-19.

However, if you do need support, follow the links below to find a local group or organisation offering help.

Food and shopping   Prescription support   Loneliness and wellbeing   Financial support   Other

Due to the large volume of applications for Self Isolation Payments we are experiencing delays in processing payments. Upon receipt of a successful application these will be made as soon as possible.

If you're in need of support please call the Covid-19 Community team on 01582 548955 (9am to 5pm weekdays, except Wednesday 10am to 5pm).

Open all

If you're contacted by the NHS test and trace service because you've been in close contact with someone who has tested positive for coronavirus you will be alerted by the NHS test and trace service who will tell you to begin self-isolation. For more information on self-isolation see the Government website.

Your household doesn’t need to self-isolate with you, if you do not have symptoms, but they must take extra care to follow the guidance on social distancing and hand washing and avoid contact with you at home.

You are now required by law to self-isolate if you test positive or are contacted by NHS Test and Trace. Failure to comply with these requirements may result in a fine of up to £10,000.

You may be entitled to a one-off payment of £500 through the Test and Trace Support Payment scheme in Luton if you're required to stay at home and self-isolate.

Share contacts

If you test positive for coronavirus, the NHS test and trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited. It is important that you respond as soon as possible so that appropriate advice can be given to those who need it.

NHS Covid-19 app image 

The government is urging all those over 16 years old to download the NHS COVID-19 app to help control the spread of coronavirus and protect themselves and their loved ones as case numbers rise.

The app is an important tool to work alongside traditional contact tracing to help reduce the spread of the virus.

You can download the app from the Apple App Store or Google Play by selecting the following buttons.

App Store

Google Play

See more information about the app and Q and A on the NHS website which explain how to use the app, technical queries and includes information about your privacy and data.

The government has also produced videos:

© 2022 Luton Council, Town Hall, Luton LU1 2BQ