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Luton Borough Council

Regulator of Social Housing

 

The role of the Regulator

The Regulator of Social Housing (RSH) regulates social landlords in England who manage over 4 million properties with tens of thousands more waiting for a social housing home. Their role is to regulate so that social landlords deliver more and better homes.

The RSH sets standards to drive improvements in all social landlords. They assess how well they do this, and when necessary, taking action so that where there are problems, landlords put them right.

The RSH shares its analysis of current risks and challenges in social housing to help landlords and others to make better decisions, encourage investment in new social housing and to inform our regulation.

The responsibilities and objectives of the RSH are given to them by Parliament. They work closely with a range of organisations and individuals including landlords, tenants, investors, and government bodies.

From 1 April 2024 the regulation of social housing will change, following changes introduced by the Social Housing (Regulation) Act 2023. The aim of these changes is to strengthen the accountability of social landlords for providing safe homes and quality services, and treating residents with respect. The RSH will now be able to carry out integrated and active regulation across all of their standards, and for all types of landlords, including (where relevant) local authorities.

For more information and more, visit Regulator of Social Housing.

The consumer standards which come into effect from 1 April 2024.

Safety and Quality Standard

  • outcomes about the safety and quality of tenants’ homes

Transparency, Influence and Accountability Standard

  • outcomes about how landlords provide information, listen to tenants, and act on their views

Neighbourhood and Community Standard

  • outcomes about how landlords work with other organisations to help ensure tenants live in safe

Tenancy Standard

  • outcomes about how landlords allocate and let homes and manage tenancies

Tenant Satisfaction Measures Standard (TSMs)

  • we must collect and provide information to support effective scrutiny by tenants of our performance in managing their homes and neighbourhoods.
If you would like to be kept updated, why not email the team and sign up to our regular housing newsletter and find out how to get involved with decisions made regarding housing services. If you are interested in finding out more about being a key customer volunteer, please email the tenant participation team.

Please write to: Referrals and Regulatory Enquiries team

Referrals and regulatory enquiries

Level 2, 7-8 Wellington Place

Leeds

LS1 4AP

Email: [email protected]

Phone: 0300 124 5225

© 2024 Luton Council, Town Hall, Luton LU1 2BQ