Regulator of Social Housing
The role of the Regulator
The Regulator of Social Housing (RSH) regulates social landlords in England who manage over 4 million properties with tens of thousands more waiting for a social housing home. Their role is to regulate so that social landlords deliver more and better homes.
The RSH sets standards to drive improvements in all social landlords. They assess how well they do this, and when necessary, taking action so that where there are problems, landlords put them right.
The RSH shares its analysis of current risks and challenges in social housing to help landlords and others to make better decisions, encourage investment in new social housing and to inform our regulation.
The responsibilities and objectives of the RSH are given to them by Parliament. They work closely with a range of organisations and individuals including landlords, tenants, investors, and government bodies.
From 1 April 2024 the regulation of social housing will change, following changes introduced by the Social Housing (Regulation) Act 2023. The aim of these changes is to strengthen the accountability of social landlords for providing safe homes and quality services, and treating residents with respect. The RSH will now be able to carry out integrated and active regulation across all of their standards, and for all types of landlords, including (where relevant) local authorities.
For more information and more, visit Regulator of Social Housing.
The consumer standards which come into effect from 1 April 2024.
- outcomes about the safety and quality of tenants’ homes
Transparency, Influence and Accountability Standard
- outcomes about how landlords provide information, listen to tenants, and act on their views
Neighbourhood and Community Standard
- outcomes about how landlords work with other organisations to help ensure tenants live in safe
- outcomes about how landlords allocate and let homes and manage tenancies
Tenant Satisfaction Measures Standard (TSMs)
- we must collect and provide information to support effective scrutiny by tenants of our performance in managing their homes and neighbourhoods.
Please write to: Referrals and Regulatory Enquiries team
Referrals and regulatory enquiries
Level 2, 7-8 Wellington Place
Leeds
LS1 4AP
Email: [email protected]
Phone: 0300 124 5225