Luton Borough Council

How we're performing

On this page you can see how housing services have been performing throughout the year. You will also be able to see how we're tackling the complaints that have been raised and what we are doing to improve on them.

Here you can see and read our annual reports, our performance statistics, our complains reports and our satisfaction. Please click on one of the following to read more about them, or alternatively please contact the team on [email protected]

Watch the video to find out more about council housing service managers focus during 2022 and their plans for improving housing services in 2023.

Tenant enquiry form

Complete our enquiry form

Annual reports

Here you can read about our yearly performance as a service, some useful fun facts and what we plan to do moving forward. After you have read these reviews of our service we would appreciate to hear what you think about what you have read and how we can improve what we offer too you.

Tenant participation report feedback form

Open all

Performance statistics

Here you can see how all of housing services are performing month to month. The information here is updated each quarter for the year. Would you like to see how your voice and opinions can help the service improve? Have a look out the tenant board who looks at this data every quarter and helps hold the council to account.

View our latest performance statistics report

Complaints report

Here you can see how many complaints housing has receive each quarter, how long it took to deal with each complaint and how we plan to move forward and learn from each complaint made to the service.

Satisfaction survey results

We carry out an annual tenant and leaseholder satisfaction survey to assess tenant and leaseholder satisfaction. The survey gives residents the opportunity to have their say about their home, the housing services they receive, and how these could be improved in the future.

All social landlords are required to report the results of this survey to the Regulator of Social Housing. This includes the results against the tenant satisfaction measures (TSMs); a series of questions all social landlords are required to ask relating to services such as repairs, neighbourhood, customer experience and complaints.

The survey results help us to direct our efforts and resources to improving services and focusing on areas of high concern to our tenants and leaseholders.