Luton's first housing forum - Luton Council

Our first housing forum took place on Wednesday 5 April 2017 at Lewsey Farm Community Centre, bringing together housing tenants, leaseholders and council representatives.

​The purpose of housing forums is to facilitate a community-based opportunity to engage with wider neighbourhoods through providing information and advice on housing and neighbourhood issues/initiatives.

We are extremely happy with the success of the event - around 25 tenant / leaseholders attended along with:

  • housing officers
  • sheltered housing representatives
  • BTS staff
  • housing managers
The event this gave residents the opportunity to meet and speak with their relevant housing officers and managers on an informal level over tea and coffee. 
 
Luton's first housing forumCouncillor Tom Shaw (pictured right with attendees) opened the forum with a talk on welfare reforms and the effect of the government's housing agenda. Councillor Shaw also spoke about the complaints process and the decrease in complaints our BTS service have been receiving.
 
Ian Cartmell, head of housing operations, then explained to the residents what the purpose of housing forums, our aims and objectives  and eligibility. He went on:
  • to clarify which members of council staff will be in attendance on a regular basis
  • to inform residents about the new Tenant Participation team and the work they will undertake
Finally, Ian introduced the new Partnership Board and explained the different roles and responsibilities involved. He emphasised how board members can help and engage with residents regarding the priorities and concerns they may have regarding housing and neighbourhood issues.
 
Council representatives then broke into workshop groups to gain feedback from residents on our housing service, which will be used to address concerns for the future.
 
A raffle closed the forum with two winners (pictured below) each receiving a £10 Love to Shop voucher.
 
Winner receiving shop voucher     Winner receiving shopping voucher
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