Skip to main content
Luton Borough Council

Council tenancies and transfers

Open all

If you live in a council home in Luton and need to move, you can apply to us for a transfer of accommodation.

How we allocate homes

We prioritise applications from tenants:

  • whose homes are too large or small for their needs
  • who need to move because of ill health or disability

But a shortage of council and housing association homes means we won’t be able to help everybody who applies.

This means you should consider all other housing options available, including the possibility of a mutual exchange with another council or housing association tenant.

Our housing allocations policy tells you more about how housing decisions are made.

Read the housing allocations policy

Application and medical forms

If you need to move because of an emergency situation then you should contact your housing officer immediately.

All other tenants wishing to apply for a transfer will need to:

  • complete an application form available
    • from our Customer Services Centre at the Town Hall
    • from your Housing Officer
    • by calling 01582 546646
  • provide evidence to support your application – see ‘before you start'.

If you have a medical condition or disability that means your current home is unsuitable for your needs and/or will affect the type of property you need to move to, you’ll also need to complete a medical form (hyperlink).

Separate medical forms should be completed for each member of your household suffering with a medical condition or disability that impacts upon their housing need.

If you can’t print these forms, hard copies are available from our customer services centre at the Town Hall.

When we receive your completed application form we’ll carry out an assessment, including a home visit.

Our decision

We’ll write to let you know where your application sits on the priority list, as well as telling you how to bid for vacant council or housing association homes.

If you’re unhappy about the decision we make, you have the right to ask us to review it. (hyperlink to factsheet)

Before you start

Please note that your application cannot be processed unless you provide the following documentary evidence (NB. please do not send original documents through the post):

For the main applicant and, where applicable, joint applicant:
  • passports or driving Licence
  • proof of your National Insurance number such as your National Insurance number card,
  • payslips or P45/P60, benefit award letters or books
  • two passport sized photographs with your name on reverse
About children:
  • copies of all birth certificates
  • Child Benefit notification letter
  • CSA maintenance notice, where applicable
About your household’s income - the following are required for all family members, where applicable:
  • proof of all state benefits received, including Tax Credits
  • confirmation of earnings, where applicable (this can be your last two payslips if you are paid monthly, or last four if weekly/fortnightly; alternatively a copy of the contract of employment)
  • evidence of any other income
About your household’s savings and investments - for all family members, where applicable:
  • bank/building society statements or passbooks (showing two month’s transactions)
  • share certificates
    premium bonds
  • national savings certificates
    ISA/PEP/TESSA statements
    redundancy notice
  • solicitors letters regarding proof of inheritance/sale of property

There’s a limited supply of council and housing association homes in Luton and this means that most people who join the register won’t receive an offer of housing. Unfortunately, even those with the greatest need could be waiting several years before being offered a home.

To see whether you’re likely be offered housing in Luton, use our self assessment tool.

If you already live in a council or housing association home in Luton, you can apply for a transfer or exchange (see above).

Our housing allocations policy, tells you more about how housing decisions are made.

Can I apply for a council housing association home?

Anyone over the age of 18 can apply to join the housing register unless:

  • you’ve done something in the past that means you may not be a good tenant - for example you’ve committed a serious crime or been found guilty of antisocial behaviour
  • you don’t have the right to live in the UK

How do I apply?

You need to come into our customer service centre during these times only:

  • Monday, 9am to 4.30pm
  • Wednesdays, 10am to 4.30pm
  • Fridays, 9am to 4pm

You’ll need to show evidence to support your application. The documents you need to bring are listed below. If you don’t bring them, we won't be able to process your application.

You’ll be seen by an adviser who will check your documents. If you’re eligible for housing, you’ll be given an appointment for a registration interview on the same day.

What documents do I need?

Please note that your application cannot be processed unless you provide the following documentary evidence (NB. please do not send original documents through the post).

For the main applicant and, where applicable, joint applicant:
  • passports or driving Licence
  • proof of your National Insurance number such as your National Insurance number card,
  • payslips or P45/P60, benefit award letters or books
  • two passport sized photographs with your name on reverse
About children:
  • copies of all birth certificates
  • Child Benefit notification letter
  • CSA maintenance notice, where applicable
About your household’s income - the following are required for all family members, where applicable:
  • proof of all state benefits received, including Tax Credits
  • confirmation of earnings, where applicable (this can be your last two payslips if you are paid monthly, or last four if weekly/fortnightly; alternatively a copy of the contract of employment)
  • evidence of any other income
About your household’s savings and investments - for all family members, where applicable:
  • bank/building society statements or passbooks (showing two month’s transactions)
  • share certificates
    premium bonds
  • national savings certificates
    ISA/PEP/TESSA statements
    redundancy notice
  • solicitors letters regarding proof of inheritance/sale of property
About the registration interview

Your application interview usually takes about an hour. During this interview we’ll:

  • tell you if you’re likely to be able to join the housing register
  • give you details of other housing options that may be more suitable
  • talk about any other care or support needs you may have
Next steps

If we decide you can join the housing register, we’ll also tell you:

  • where you’ll sit on the priority list
  • how long you might have to wait for a housing offer
  • how to bid for council or housing association home
Ask for a decision review

If you’re unhappy about the decision we make, you have the right to ask us to review it

You can request a review verbally or in writing. A request for a review can be made by another person on your behalf. Send your request to this address:

Review Manager
Housing Solutions team
Luton Council
Town Hall
George Street
Luton
Bedfordshire, LU1 2BQ

To be considered for available council or housing association properties you must be on our housing register, or on our transfer list if you’re already a tenant (see above).

How do I bid for a home?

Once your application has been assessed, we’ll give you login details for our lettings service, Bedfordshire Homefinder. We’ll also tell you which property types you can bid on.

'Bidding' means you register your interest in a vacant property that will meet your household’s needs.

You can only bid on the type of properties of a size that you are eligible for.

We may let you know in writing if there are certain types of properties that you won't be considered for, such as properties with stairs if you have a medical problem that means you need ground floor accommodation.

Properties will be advertised for six days every week (from Thursday to Tuesday). This is known as the ‘bidding cycle’. You can bid for up to three properties in each bidding cycle.

If you don’t bid, we cannot consider you for any properties.

Login to Bedfordshire Homefinder

Property adverts on Homefinder will use both text and symbols to describe available properties.

Read a guide to Homefinder symbols

If you have any questions about bidding, this quick guide should help.

Homefinder bidding quick guide

I don’t have internet access at home

You can find out what properties are available this week by downloading our Homefinder leaflet. This is updated every Monday.

See latest available properties

If you don’t have access to the internet, you can use one of our self service computers in locations across Luton.

You can also take home a printed copy of the leaflet from the customer services centre at the Town Hall.

Bid using the Home Connect app

The Home Connect app makes searching, bidding, and managing your property bids easier than ever. Download the app using the links below. See the app user guide for more information.

Let the system bid for you

If you genuinely can’t make bids for yourself, there is a way the HomeFinder system can place bids on suitable properties for you.

Speak to our Allocations team on 01582 546646 or call into our Customer Services Centre at the Town Hall if you’d find this service useful.

Will I get the home I bid on?

There aren't enough empty properties for us to help everybody on the housing register and transfer list, so placing a bid does not guarantee that you'ill be offered the property.

We allocate properties by placing bidders in order of their banding priority. When you place your bid you'll be shown your bid position on the property shortlist.

You can bid on up to three properties in each bidding cycle.

See top tips for successful bidding

Adapted or accessible homes

Very few council or housing association homes are suitable for applicants with disabilities or mobility problems.

This means it's important that these properties are let to households who really need them.

If you need a property of this type we would have awarded your application a ‘MOB’ code under the terms of our accessible housing register when your application was assessed.

Available properties that are suitable for applicants with disabilities or mobility problems will be clearly labelled on the Bedfordshire Homefinder property advert

Bids placed by applicants with 'MOB' codes will be prioritised on the property shortlists.

If you need help using the register or placing bids for available properties, please contact the Allocations team on 01582 546646 or call into our Customer Services Centre at the Town Hall.

Anyone over the age of 18 can join the housing register unless:

  • you're subject to immigration control - this means that you aren't entitled to public funds such as benefits, tax credits and/or housing assistance because of your immigration status
  • you or anyone in your household has been found guilty of unacceptable behaviour serious enough to make you or them unsuitable to be a council tenant

There aren’t enough homes for everyone. A limited supply of council housing means the waiting list in Luton is very long. Unfortunately, even those with the greatest need could be waiting several years before being offered a home.

Most people who apply may never even get an offer of a council or housing association home.

Please note that your application cannot be processed unless you provide the following documentary evidence (NB. please do not send original documents through the post):

For the main applicant and, where applicable, joint applicant:
  • passports or driving Licence
  • proof of your National Insurance number such as your National Insurance number card,
  • payslips or P45/P60, benefit award letters or books
  • two passport sized photographs with your name on reverse
About children:
  • copies of all birth certificates
  • Child Benefit notification letter
  • CSA maintenance notice, where applicable
About your household’s income - the following are required for all family members, where applicable:
  • proof of all state benefits received, including Tax Credits
  • confirmation of earnings, where applicable (this can be your last two payslips if you are paid monthly, or last four if weekly/fortnightly; alternatively a copy of the contract of employment)
  • evidence of any other income
About your household’s savings and investments - for all family members, where applicable:
  • bank/building society statements or passbooks (showing two month’s transactions)
  • share certificates
    premium bonds
  • national savings certificates
    ISA/PEP/TESSA statements
    redundancy notice
  • solicitors letters regarding proof of inheritance/sale of property

Unacceptable behaviour is where an applicant, or a member of the applicant’s household, has carried out an act that makes them unsuitable to be a tenant of the council or a housing association.

Unacceptable behaviour includes:

  • being convicted of using the home for immoral or illegal purposes
  • harassment eg racial, sexual, religious etc
  • acts of domestic violence
  • acts of violence in relation to forced marriages
  • persistent, serious antisocial behaviour
  • persistent failure to pay the rent or mortgage when it became due
  • making a false statement to obtain a tenancy

Please note: this is a list of examples of unacceptable behaviour but does not include ALL types.

 

Perpetrators of domestic violence, honour crime or hate crime

An applicant will be not be permitted to bid for vacant properties if there is any evidence (not necessarily a conviction) of domestic violence, honour based activity or hate related crimes:

  • by the applicant
  • by a member of the applicant's household
  • at the instruction or direction of the applicant or a member of their household

Supporting evidence will be sought from the police and/or other involved agencies.

How long is this restriction in place?

Applicants will not be permitted to bid on advertised properties for an initial period of two years from the action for unacceptable behaviour.

The applicant may apply to have this suspension lifted after this period, and will be required to provide evidence of improvement in the behaviour, for example successful maintenance of a tenancy.

Violent or aggressive behaviour towards employees of the council or its agents

Where an applicant, or a member of the applicant’s household, is verbally, physically or sexually intimidating or abusive, they will not be permitted to bid on advertised properties for a period of not less than two years from the date of the most recent incident.

This suspension will be reviewed after this period when it will be assessed whether or not the offender has improved their behaviour and no longer presents a threat.

In order for an applicant to be permitted to bid for properties there will have been no further incidences of abusive behaviour.

Contact us

For more housing advice please contact:

Housing Solutions team
Luton Council
Town Hall
George Street
Luton
Bedfordshire LU1 2BQ
Email: [email protected]

© 2020 Luton Council, Town Hall, Luton LU1 2BQ