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Luton Borough Council

Ways to pay your leasehold service charge

Leaseholders pay a service charge to cover their share of the cost of the repairs and maintenance as well as improvements to the building. Your service charge is due monthly in advance.

You can check your balance, print a statement, and link to online payment using housing self-service.


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Pay now

Please note there is a charge for credit card payments.

There is no charge for using a debit card.

Direct Debit

Direct debit logo

Direct Debit is the simplest, safest and most secure way to pay your service charge. The benefits are:

  • you won't forget to pay as it is sent by your bank on the date it is due
  • if you own money  you can add it to you payments, helping you to manage your debt
  • you keep control because of the Direct Debit guarantee

Simply call us on 01582 547340 with your bank details and we will set up your Direct Debit over the phone.

Alternatively  you can download and complete the form below and return it to us at the address below.

We will write to you confirming your payments and when they will be taken from your bank account. If the amount you have to pay changes, we will write to you advising you of the new amount and when the new payments will begin.

Follow this link to download and complete our direct debit form then return it to us at this address:

Housing & Community Living
Rent Accounts team
Town Hall

Find out more: Direct Debits - a brief summary



Call our automated telephone payment system 24 hours a day on 0300 456 2725 and pay by credit or debit card. You can also call the Customer Service Centre on 01582 546620. Lines are open 8am to 6pm Mondays, Tuesdays, Thursdays and Fridays and 10am to 6pm on Wednesdays.

We recommend that you listen to all payment options to ensure the correct one is chosen for a successful payment.

Please note there is a charge for credit card payments. There is no charge for using a debit card.

Bank payment


Make a one off payment or set up a standing order through your bank.

Our bank details are as follows:

Account name: Luton Borough Council
Sort code: 30-66-76
Bank account number: 17256862

Please quote your reference number when making a payment.

Post Office

Post Office

Take your bill to your nearest post office and pay by debit card, cash or cheque.

Find Post Offices in Luton.



Pay at one of the PayPoint outlets in local shops across Luton.

Find PayPoint outlets in Luton.



Cheques or postal orders should be made payable to Luton Borough Council.

Please write your account reference number on the back and send to:

Cashiers section,
Corporate and Customer Services
Luton Borough Council
Town Hall
George Street

Please allow up to seven working days for your payment to reach your account.

Kiosk icon courtesy of Visual Pharm.

Contact info
Leasehold and rent accounts team
Town Hall, George Street,, Luton, LU1 2BQ
Tel: 01582 546620

[email protected]


© 2024 Luton Council, Town Hall, Luton LU1 2BQ