How we are performing
On this page you can see how housing services have been performing throughout the year. You will also be able to see how we're tackling the complaints that have been raised and what we are doing to improve on them.
Here you can see and read our annual reports, our performance statistics, our complains reports and our satisfaction. Please click on one of the following to read more about them, or alternatively please contact the team on [email protected]
Watch the video to find out more about council housing service managers focus during 2022 and their plans for improving housing services in 2023.
Tenant enquiry form
Contact us via this form if you can't find the information you're looking for.
Annual reports
Here you can read about our yearly performance as a service, some useful fun facts and what we plan to do moving forward. After you have read these reviews of our service we would appreciate to hear what you think about what you have read and how we can improve what we offer too you.
Tenant participation report feedback form
Here you can see how all of housing services are performing month to month. The information here is updated each quarter for the year. Would you like to see how your voice and opinions can help the service improve? Have a look out the tenant board who looks at this data every quarter and helps hold the council to account.
Here you can see how many complaints housing has receive each quarter, how long it took to deal with each complaint and how we plan to move forward and learn from each complaint made to the service.
Every year we write to a percentage of our tenants and leaseholders to understand your customer experience and how well our services are performing. This survey helps us to direct our efforts and resources to improving services and focusing on areas of high concern to our tenants and leaseholders.
We also use the data gathered in these surveys to benchmark our performance with other social landlords and assess trends over time. Here you can read the findings of our past surveys and see how we are performing against other social landlords from the data provided by yourselves.
Tenants satisfaction survey results