Skip to main content
Luton Borough Council

Tenant satisfaction and improving housing services


Measuring satisfaction helps us understand your customer experience and how well our services are performing. We can then direct our efforts and resources to improving services and focusing on areas of high concern to our tenants and leaseholders.

STAR (Survey of tenants and residents) is a framework for periodic surveys of customer perception by social landlords. The questions and methods have been rigorously tested and this tool is used by many social landlords.

STAR enables us to:

  • measure customer satisfaction
  • benchmark your performance with others
  • assess trends over time

Look out for details of our improvement plans soon.

Tenant enquiry form

Contact us via this form if you can't find the information you're looking for. 

Complete our enquiry form

© 2023 Luton Council, Town Hall, Luton LU1 2BQ