Pay my rent
Your rent is due in advance every week on a Monday. There are a number of ways you can pay.
Pay by credit or debit card using our 24 hour automated telephone system on
0300 456 2725. You can also call the Customer Service Centre on 01582 546620. Lines are open Monday, Tuesday, Thursday and Friday 9am until 5pm and Wednesday 10am until 5pm.
Direct Debit is the simplest, safest, and most secure way to pay your rent. You can also choose the best payment date to suit you. The benefits include:
- you won’t forget to pay as it is sent by your bank on the date you have chosen
- if you owe money you can add it to your payments helping you to manage your debts
- you keep control because of the Direct Debit guarantee
Our payment options are:
- monthly on 1st, 8th, 15th, 20th, 25th and 28th
Simply call us on 01582 547340 with your bank details and we will set up your Direct Debit over the phone.
Alternatively you can download and complete the form below and return it to:Housing & Community Living
Rent Accounts team
We will write to you confirming your payments and when they will be taken from your bank account. If the amount you have to pay changes, we will write to you advising you of the new amount and when the new payments will begin.
Find out more: Direct Debits - a brief summary
Make a one off payment or set up a standing order through your bank.
Our bank details are as follows:
Account name: Luton Borough Council
Sort code: 30-66-76
Bank account number: 17256862
Take your bill to your nearest post office and pay by debit card, cash or cheque.
Find Post Offices in Luton.
Pay at one of the PayPoint outlets in local shops across Luton.
Cheques or postal orders should be made payable to Luton Borough Council.
Please write your name, address and rent account number on the back and send to:Cashiers section
Corporate and Customer Services
Luton Borough Council
Please allow up to seven working days for your payment to reach your account.
Service updates during the coronavirus crisis
Following government advice, we’ve had to make changes to many of our services. Please see the information on coronavirus page, which is regularly updated as new information and advice is released.
Specific service updates can be found on this page.
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 01582 547340