Your rent is due in advance every week on a Monday. There are a number of ways you can pay.

You can check your rent balance, print a statement, and link to online payment using tenancy self-service.

Online

Computer mouse

Pay now

Please note there is a charge for credit card payments.

There is no charge for using a debit card.

Telephone

Telephone

Pay by credit or debit card using our 24 hour automated telephone system on
0300 456 2725. You can also call the Customer Service Centre on 0300 456 2725. Lines are open Monday, Tuesday, Thursday and Friday 8am until 6pm and Wednesday 10am until 6pm.

Please note: there is a charge for credit card payments. There is no charge for using a debit card.

Direct Debit

Direct debit logo

Direct Debit is the simplest, safest, and most secure way to pay your rent. You can also choose the best payment date to suit you.  The benefits include:

  • you won’t forget to pay as it is sent by your bank on the date you have chosen
  • if you owe money you can add it to your payments helping you to manage your debts
  • you keep control because of the Direct Debit guarantee

Our payment options are:

  • weekly
  • four weekly
  • monthly on 1st, 8th, 15th, 20th, 25th and 28th

Simply call us on 0300 456 2725 with your bank details and we will set up your Direct Debit over the phone.

Alternatively you can download and complete the form below and return it to:

Housing & Community Living
Rent Accounts team
Town Hall
Luton
LU1 2BQ

Direct Debit mandate form - housing rent (PDF)

We will write to you confirming your payments and when they will be taken from your bank account. If the amount you have to pay changes, we will write to you advising you of the new amount and when the new payments will begin.

Find out more: Direct Debits - a brief summary

Bank payment

Bank

Make a one off payment or set up a standing order through your bank.

Our bank details are as follows:

Account name: Luton Borough Council
Sort code: 30-66-76
Bank account number: 17256862

Town Hall - self service kiosk

Kiosk

Pay by cash or cheque at one of the self service kiosks in the Customer Services Centre at the town hall.

Self service kiosks are available between 8am and 7pm, Monday to Friday - a receipt and change are provided.

You will need to bring your rent account number with you.

Town hall location map

Post Office

Post Office

Take your bill to your nearest post office and pay by debit card, cash or cheque.

Find Post Offices in Luton.

PayPoint

PayPoint

Pay at one of the PayPoint outlets in local shops across Luton.

Find PayPoint outlets in Luton.

Payzone

Payzone

Pay your rent or council tax at Payzone points across Luton.

Find Payzone points in Luton.

Post

Envelope

Cheques or postal orders should be made payable to Luton Borough Council.

Please write your name, address and rent account number on the back and send to:

Cashiers section
Corporate and Customer Services
Luton Borough Council
Town Hall
George Street
Luton
LU1 2BQ

Please allow up to seven working days for your payment to reach your account.

Kiosk icon courtesy of Visual Pharm.

 
Contact info
Rent accounts team
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 0300 456 2725

rentaccountsteam@luton.gov.uk
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