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Luton Borough Council

Pay my rent


You must pay your rent and any other charges every week. You must pay in advance.. There are a number of ways you can pay your rent.

You can check your rent balance, print a statement, or set up direct debit using our online payment at tenancy self-service.


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Pay by credit or debit card using our 24 hour automated telephone system on
0300 456 2725. You can also call the Customer Service Centre on 01582 546620. Lines are open Monday, Tuesday, Thursday and Friday 9am until 5pm and Wednesday 10am until 5pm.

We recommend that you listen to all payment options to ensure the correct one is chosen for a successful payment.

Direct Debit

Direct debit logo

Direct Debit is the simplest, safest, and most secure way to pay your rent. You can also choose the best payment date to suit you.  The benefits include:

  • you won’t forget to pay as it is sent by your bank on the date you have chosen
  • if you owe money you can add it to your payments helping you to manage your debts
  • you keep control because of the Direct Debit guarantee

Our payment options are:

  • weekly
  • monthly on 1st, 8th, 15th, 20th, 25th and 28th

Simply call us on 01582 547983 or 547982 or send an email to [email protected] with your bank details and we'll set up your Direct Debit over the phone.

Alternatively, you can download and complete the form below and return it to:

Housing Operations
Income Team
Town Hall
George Street

Direct Debit mandate form - housing rent (PDF)

We will write to you confirming your payments and when they will be taken from your bank account. If the amount you have to pay changes, we will write to you advising you of the new amount and when the new payments will begin.

Find out more: Direct Debits - a brief summary

Bank payment


Make a one off payment or set up a standing order through your bank.

Our bank details are as follows:

Account name: Luton Borough Council
Sort code: 30-66-76
Bank account number: 17256862

Please ensure you are using your full 10-digits rent reference number when making payments.

Post Office

Post Office

Take your bill to your nearest post office and pay by debit card, cash or cheque.

Find Post Offices in Luton.


Pay at one of the PayPoint outlets in local shops across Luton.

Find PayPoint outlets in Luton.

Contact info
Housing Operations, Income Team,
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ

[email protected]


© 2024 Luton Council, Town Hall, Luton LU1 2BQ