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Luton Borough Council

Service specific updates

We'll use this page to let you know about all changes and updates to our services.

Abandoned vehicles

If you need to contact us to report an abandoned vehicle, you can do this via the online system. At this time, we will only be responding to high priority incidents.

If a vehicle is in a dangerous position, please contact the Police on 101.

Access to Parking Services

We are no longer offering a public counter service and all of our services are now available online on the Parking webpages.

If you encounter difficulties using our online services or if you have any other concerns, please email [email protected]. In addition you can contact us by phone, please call us on 01582 547272 and leave a voicemail message. One of the team will return your call as soon as possible.

Anti-social behaviour

If you require immediate assistance, please contact Bedfordshire Police on 101 or 999 in an emergency.

If you need to contact an officer about an ongoing case we are managing, please contact your case officer. If you are not sure who this or of the contact details, please email us at [email protected].

If you need to report a new issue, please email us on [email protected] or call us on 01582 510330.

Customer Services

  • To keep face to face contact to a minimum, services will be replaced with telephone contact as much as possible. Please help us to help the most vulnerable in our town by searching our coronavirus help page before making a call
  • In some cases, customers will be asked to email their requests in or provided with a scheduled telephone appointment where previously a face to face appointment would have been made.
  • Customers are no longer required to present documents in person but can either upload or send these by post.
  • To manage reduced staff levels will be temporarily reduce the operating hours of the contact centre from 8am to 6pm to 9am to 5pm. This will be reviewed in 4 weeks or sooner if staffing levels permit.
  • We have closed a number of public buildings in line with government advice. This means outreach services at Farley Hill and Lewsey Community Centres, Futures House and Luton Job Centre Plus are no longer running. In the event that government guidance changes to permit the opening of these sites, we will review our decision provided there are sufficient staff in place.

Education admissions and appeals

With the current closure of schools there may be unavoidable delays to progressing in-year applications for school places. Late applications for children starting school or moving to a secondary or junior school in September may also be affected.
 
We're monitoring government guidance and currently considering the possible impact of the coronavirus on school appeals.

Day care centre closures

To protect our vulnerable residents within the Older People Day Care service the decision has been made to close the following day care centres from Monday 23 March until further notice.
 
Alternative care provision will be provided for people who require support during this time. The following centres are affected:
  • Farley Day Centre, Jill Jenkins, Whipperley Ring, LU1 5QY
  • Colwell Court Day Centre, Colwell Rise, LU2 9TW
  • St Monica’s Day Centre, St Ives Close, LU3 1PP
  • Betty Dodd Court Day Centre, Grange Avenue LU4 9AS
  • Chaul End Day Centre, Dunstable Road  LU4 9QS

Flying Start children’s centres

All Flying Start children’s centres are temporarily suspended until further notice. If you need advice or support please visit our website or call one of these numbers:
  • central - 01582 546931
  • north - 01582 546925
  • south - 01582 546929
  • west - 01582 546932

Housing services

See COVID-19 and renting: guidance for landlords, tenants and local authorities from GOV.UK.

Tenants and leaseholders
Thank you for working with us during this difficult period. We've put together a summary of the changes we've had to make to the services delivered by the Housing Service to protect staff, tenants and comply with the government’s directives.
Housing Services contacts
We've listed contact details for services within Housing Operations and Housing Needs during the closures due to COVID-19. Please note that these are being kept under review as circumstances change.

Investigations and case management

For cases we are currently investigating including (this list is not exhaustive):

  • noise nuisance
  • flytipping
  • environmental crime
  • business compliance

Please contact the officer allocated to your case in the first instance. If you are not sure who this is or of the contact details, please email us at [email protected] and quote your case reference number where possible.

If you need to report a new case, please do this wherever possible through the online reporting system or call the customer service centre on 01582 510330.

Licensing  - private hire and hackney driver licences 

Our counter is crrently closed and changed have been made to the process for Private Hire and Hackney Carriage appointments.
 
See Licensing - private hire and hackney driver licences

Luton Adult Learning - classroom based classes to end until further notice

From Monday 23 March, Luton Adult Learning will be no longer be holding face to face learning, which means they won’t be delivering classroom based classes or conducting exams until further notice.
 
They're in the process of looking for ways to deliver teaching online. Please email [email protected] or call  01582 490033 if you have any questions or concerns.
 
See lutonacl.ac.uk for more information.

MOT testing centre

Under government guidance, our MOT testing centre is currently closed. Your car, van or motorcycle’s MOT expiry date will be extended by 6 months if it’s due on or after 30 March 2020 - but you must keep your vehicle safe to drive.
 
Find out more about MOT extensions here.

Luton Registration Service - register office now closed

The General Register Office for England and Wales and Public Health England is now closed to the general public until further notice for all services other than death registration appointments.
 
Parents will still be able to claim child benefit and universal credit prior to their baby’s birth being registered until birth registrations resume.
 
All marriage notice appointments, weddings and civil partnerships are suspended until further government advice.
 
If you need to book an appointment to register a death please email your name and contact telephone number to [email protected] an officer will contact you to arrange a telephone appointment.
 
If you're unable to email your details please contact the customer service centre on 0300 790 0341 and they will pass your details on to us.

Coronavirus information:

We're following guidance from Central Government, The General Register Office for England and Wales and Public Health England.

The Register Office is now closed to the general public until further notice for all services other than death registration appointments.

There will be no birth registrations until further notice, you will still be able to claim child benefit and universal credit prior to your baby’s birth being registered.

Please note that all marriage notice appointments will be suspended until further notice. All Weddings/CP’s are currently suspended until further government advice.

Neighbourhood Enforcement

If you need to contact us about an existing community protection notice, fixed penalty notice or ongoing investigation, please email us at [email protected].

Parking enforcement activities and contacts

Parking enforcement activities
We've already lifted parking charges which apply to all council owned car parks and on-street parking bays. Now we've added more information about the activities we will and won't be carrying out duting the coronavirus crisis.
Contacting us
If you need to contact us about a penalty charge notice you have been issued, please review the Parking webpages.
 

If you need to report a vehicle that is parked dangerously and requires attention, please contact the police on 101.

For all other enquiries, please email us at [email protected].

Parks service and events

Following advice from central government no public events can take place in Luton’s parks from now until further notice.

Also, update on service changes related to parks, grass cutting and allotments.

See parks service and events

Pest Control

We will contact you to postpone and re-arrange appointments where necessary. We will provide advice over the telephone wherever possible.

During this time period, we will be assessing and prioritizing cases. We will only be providing a service for cases where there is a serious risk to health as a result of public health pests.

We will be implementing social distancing measures and our team will be asking you to help ensure that these are complied with.

Planning enforcement investigations - reduced/delayed

The Planning Enforcement team have reduced and/or delayed their planning enforcement investigations.
 
They are still continuing with current casework and are looking into options that might enable them to carry out future investigations.
 
See the Planning enforcement area for more information.

Public protection

Following the latest government advice, we're adapting our public protection services while working to help ensure the safety of our residents, local businesses and our staff.

We encourage you, wherever possible, use our online services to:

We are currently operating on a reduced service across all public protection services.

During this period we may not be able to respond to your enquiry as promptly as we would like or provide the service that is being requested. If your request is urgent and cannot wait until the current situation improves then please review the following advice points and contact us where necessary.

Thank you for your patience at this difficult time. We currently have very limited access to departmental phone lines – please email us wherever possible.

Information for landlords
The government has issued guidance for landlords and tenants in the light of the Coronavirus outbreak, relating to health & safety obligations and changes to the law relating to possession proceedings.
Selective licensing
Selective licensing has been deferred until not before 1 July.

Revenues and benefits

  • Enforcement Agent visits for council tax business rates and BID levy will be replaced by telephone calls until the end of June.
  • Council tax and business rates inspections will be put on hold until the end of June.
  • Telephone verification will be attempted where possible.
  • The Council has decided not to summons council tax business rates and BID levy payers for late payment until the end of June.
  • The requirement to see original documentation for Housing benefit has been relaxed until the end of June. Original documentation can be uploaded and sent digitally via our website or posted. 

Stray dogs

If you are aware of a stray dog, please contact us on 01582 510330.

Waste and bin collections

Click the link below to find information on:

  • changes to bin collections
  • side waste
  • Luton Tidy Tips (closed until further notice)
  • disposing of waste

See waste and bin collections.

© 2020 Luton Council, Town Hall, Luton LU1 2BQ