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Luton Borough Council

Latest guidance and health advice

​Cases of Covid-19 are rising sharply in Luton which has led to increased hospital admissions and very tragically some more deaths in our com​munity.​

We can get through this but we need everyone to play their part and follow new government rules and stay at home. You are only allowed to go out:
  • for education or work (if you can’t work from home)
  • to exercise or for recreation outdoors
  • to shop for food and essentials
  • for medical reasons, appointments or to escape injury and harm
  • to provide care for vulnerable people, or as a volunteer
Support bubbles and childcare bubbles still apply​.​

Every household should have received a letter asking them to stay at home, protect your family and protect Luton

Please also see our latest advice and guidance leaflet to keep you and your family safe with translated information inside

More than ever, once again, we all need to rely upon our amazing community to pull together and follow the guidance in order to protect those we love. Once more, we are sure we will rise to this challenge and refuse to be overwhelmed by Covid and its terrifying consequences.​​​​
​​​​​​​​Stay home

​Quick links​

Latest guidance

The most important action we can all take is to stay at home, to protect our families, friends, communities, the NHS and save lives.

You can only go out for the following permitted reasons:
  • for education or work (if you can’t work from home)
  • to exercise or for recreation outdoors
  • to shop for food and essentials
  • for medical reasons, appointments or to escape injury and harm
  • to provide care for vulnerable people, or as a volunteer
We all need to stick to the following rules are all enforceable by law and must be followed at all times. Please make sure you pass this onto your family, friends, colleagues and networks within the community.

Meeting people you don’t live with
You cannot do this either indoors or in private gardens (unless they are part of our support bubble). If you go for exercise or recreation outdoors, you can meet with one person you don't live with.

Restaurants and pubs closed
Although takeaways and deliveries will still be permitted.

Other premises closed
All non-essential retail, leisure, hair/beauty and entertainment premise​s must be closed.

Recreation and exercise are important for our wellbeing so where this can be done safely outside it is important to do this.

Places of worship
These need to close except for funerals, to broadcast acts of worship, individual prayer or for childcare/essential voluntary or community activity.

All non-essential travel must be avoided. Overnight stays and holidays will not be allowed.

Furlough scheme
The Coronavirus Job Retention Scheme – also known as the furlough scheme – will remain open until December, with employees receiving 80% of their current salary for hours not worked, up to a maximum of £2,500.
It will operate as the previous scheme did, with businesses being paid upfront to cover wages costs.

Clinically extremely vulnerable residents (former shielding group)
Clinically extremely vulnerable residents have been written to. If you have been contacted because you fall into this category and need support call the Covid-19 Community Team on 01582 548955 (9am-5pm weekdays, except Wednesday 10-5). See further guidance for the clinically extremely vulnerable

Support available
The thought of a tightening of restrictions will be upsetting and challenging for many of us. If you are worried about your physical or emotional health, please talk to someone. There are many organisations that offer help and support that will be happy to help.

Please also remember
  • hands – wash your hands regularly and for 20 seconds
  • face – wear a face covering  where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space – stay 2 metres apart from people you do not live with

A person washing their hands, wearing a face covering, sitting two meters apart 

You should continue to:

  • work from home where you can effectively do so
  • when travelling, plan ahead or avoid busy times and routes
  • walk or cycle if you can
Please also see:

The above guidance only applies to those people who are fit and healthy. You should follow the guidance below if you are more at risk from coronavirus.

Clinically extremely vulnerable and clinically vulnerable groups

Coronavirus (COVID-19) can make anyone seriously ill. But for some people, the risk is higher.

There are two levels of higher risk:

  • high risk (clinically extremely vulnerable) - group which has been shielding
  • moderate risk (clinically vulnerable)

See NHS guidance if you have certain health conditions

High risk - clinically extremely vulnerable (previously shielding)

People with certain medical conditions are classed as being clinically extremely vulnerable to coronavirus.

If you're in this group, you would have received a letter saying you are clinically extremely vulnerable to coronavirus and are advised to take extra steps to protect yourself.

Under the new national restrictions, the government has issued additional advice to clinically extremely vulnerable residents from 5 November to 2 December. The advice will be reviewed at the end of this period. In summary:

  • work from home if you can
  • if you cannot work from home, you are advised not to go to work and may be eligible for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA)
  • you are encouraged to stay at home as much as possible, but are encouraged to go outside for exercise

See the government website for more detailed guidance for clinically extremely vulnerable residents

Support available

If you are classed as clinically extremely vulnerable to coronavirus, and haven’t done so already, you can register your details with the National Shielding Service to get to get access to:

  • priority supermarket delivery slots
  • local voluntary support to help with things such as prescriptions and essential items you need

You can also find about other local support available to you here.

If you are in need of more urgent support please call the Covid-19 Community Team on 01582 548955 (9am to 5pm weekdays, except Wednesdays 10am to 5pm).

Moderate risk (over 60s and clinically vulnerable)

If you are over 60 or clinically vulnerable, you could be at higher risk of severe illness from coronavirus. You:

  • should be especially careful to follow the rules and minimise your contacts with others
  • should continue to wash your hands carefully and more frequently than usual and maintain thorough cleaning of frequently touched areas in your home and/or workspace

Clinically vulnerable include people who:

  • are 70 or older
  • have a lung condition that's not severe (such as asthma, COPD, emphysema or bronchitis)
  • have heart disease (such as heart failure)
  • have diabetes
  • have chronic kidney disease
  • have liver disease (such as hepatitis)
  • have a condition affecting the brain or nerves (such as Parkinson's disease, motor neurone disease, multiple sclerosis or cerebral palsy)
  • have a condition that means they have a high risk of getting infections
  • are taking medicine that can affect the immune system (such as low doses of steroids)
  • are very obese (a BMI of 40 or above)
  • are pregnant – see advice about pregnancy and coronavirus

Unlike people at high risk, you will not get a letter from the NHS.

If you're at moderate risk from coronavirus, you can go out to work (if you cannot work from home) and for things like getting food or exercising. But you should try to stay at home as much as possible.

It's very important you follow the general advice on social distancing. This includes trying to stay at least 2 meters (3 steps) away from anyone you do not live with or anyone not in your support bubble.

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Guidance for people with symptoms of coronavirus - test and trace

The symptoms of coronavirus
What are the symptoms?

The most common symptoms of coronavirus (COVID-19) are recent onset of:
  • new continuous cough and/or
  • high temperature
  • loss of taste or smell
Check the NHS website for more symptoms.

What should I do if I have symptoms?

In order to control the spread of the virus it is important you follow the guidance below if you have symptoms of coronavirus.
  1. Isolate: as soon as you experience coronavirus symptoms, self-isolate for at least 10 days. Anyone else in your household must self-isolate for 14 days from when you started having symptoms
  2. Testbook a test immediately with the NHS or call 119 if you have no internet access. See government guidance on testing for more information.
  3. Results: if your test is positive, you must complete the remainder of your 10-day self-isolation. Anyone in your household must also complete self-isolation for 14 days from when you started having symptoms. If your test is negative, you and other household members no longer need to self-isolate
  4. Share contacts: if you test positive for coronavirus, the NHS test and trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited. It is important that you respond as soon as possible so that appropriate advice can be given to those who need it.

For more information see:

If you're in contact with someone who has tested positive

If you're contacted by the NHS test and trace service because you've been in close contact with someone who has tested positive for coronavirus you will be alerted by the NHS test and trace service who will tell you to begin self-isolation for 14 days from your last contact with the person who has tested positive.

Your household doesn’t need to self-isolate with you, if you do not have symptoms, but they must take extra care to follow the guidance on social distancing and handwashing and avoid contact with you at home.

You are now required by law to self-isolate if you test positive or are contacted by NHS Test and Trace. Failure to comply with these requirements may result in a fine of up to £10,000.

You may be entitled to a one-off payment of £500 through the Test and Trace Support Payment scheme in Luton if you're required to stay at home and self-isolate.

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NHS Covid-19 app

NHS Covid-19 app image  

The government is urging all those over 16 years old to download the NHS COVID-19 app to help control the spread of coronavirus and protect themselves and their loved ones as case numbers rise.

The app is an important new tool to work alongside traditional contact tracing to help reduce the spread of the virus.

You can download the app from the Apple App Store or Google Play by selecting the following buttons.

App Store

Google Play

Businesses, places of worship or community organisations that are open to the public must create a QR code to display at the venue for visitors to use in conjunction with the NHS app.

Create a coronavirus QR code

See more information about the app and Q&As on the NHS website which explain how to use the app, technical queries and includes information about your privacy and data.

The government has also produced videos:

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Where to get medical help

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after seven days
Only call NHS 111 if you cannot get help online.
See the NHS website for the most up to date medical advice
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© 2020 Luton Council, Town Hall, Luton LU1 2BQ