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Luton Borough Council

Family support

Lots of different people offer family support; it could be a grandparent, next door neighbour or a friend. Your health visitor, teacher or community group can also advise.

Bringing up children can be exciting and enjoyable but it can also be demanding, tiring and stressful. We all need help at times as none of us are trained to be parents. Staff working in the social care part of the Children & Learning Department can offer support and services to your children and you as parents and carers and we will work alongside others offering you support in your community.

Family Support - who is eligible?

To receive family support, an assessment of your child and family's needs will have taken place to ensure that Child and Family Services are best placed to identify services that meet these needs. Your involvement in this assessment is important, as it is our aim to support you to safely parent your child. 

Family Support - what help can we offer?

  • support to your family to enable you to live together better
  • opportunities for you as parents and carers to learn new skills
  • opportunities for young children to learn through play
  • to support you to cope with your children effectively
  • opportunities for you to learn how to deal with problems and become more confident
  • services that recognise that all children and adults have different needs, and to respond to those needs
  • support and services that work with you to protect your children from harm

Family Support - how we provide it

  • by talking to you and your children to find out what services might be best for you
  • by offering a mixture of services to suit your particular family
  • recognising that you and your children have multi-cultural, religious and linguistic needs
  • working in partnership with you to recognise that as parents you have prime responsibility for your children
  • to signpost you to other community services
  • for those children who are not able to live together with you are home, we will work with you to assess how safely to return your children home
  • it is our priority to offer support to enable you and your family to live safely together

Family Support - teenagers

Having a teenager at home can be challenging for both you as a parent and the young person. It is a time when young people begin to want control over their lives and need to learn how to take responsibility for their actions. It can be a rollercoaster of emotions and make family life a time of conflict, stress and worry.

We can offer advice and support, including individual work with the young person. The aim is to support you as a family and prevent any family breakdown.

Your involvement

The Children & Learning Department is committed to working in partnership to enable you to parent your children so that they reach their full potential. This includes:-
  • information - on assessments and services
  • consultation - you and your family's views are considered in the provision of services
  • involvement in planning and decision making - active participation is encouraged in drawing up the plan for your child

Opening Hours
Monday to Thursday 8.45am to 5.20pm
Friday 8.45am to 4.40pm


You can get more information from:-

Family Information Service - Telephone - 01582 548888 
Your local Children’s Centre
Luton Law Centre - Telephone 01582 482000/481000 
Citizen's Advice Bureau - Telephone 01582 486632
Family and Relationship Crisis Centre - Telephone 01582 562790
Family Lives (previously Parentline Plus) - free helpline offering help and information to anyone caring for children. Telephone 0808 800 2222.  For those with hearing problems or a speech impediment - telephone 0800 783 6783
Childline - free helpline for children/young people to talk to someone about any problems. Telephone - 0800 1111
NAPAC - a national charity for people abused in childhood with an information service. Telephone - 0800 053330 (Monday to Friday 9am to 5pm)

© 2021 Luton Council, Town Hall, Luton LU1 2BQ