Children's social care complaints
Outlining the procedure for making a complaint about a child's social care provision. The full procedure is available in the downloads section at the bottom of this page.
Make a comment, compliment or complaint
The three main stages to our complaints procedure
Stage 1
Stage 2
The Customer Support Officer will appoint an investigating officer to investigate the issue you're unhappy about.
The investigating officer will usually be a senior person from within the Children, Families and Education department. If the complaint concerns a child, an independent person will also be appointed at this stage. This is somebody who's not connected to or employed by the local authority, but appointed by an independent organisation.
Stage 3
The main purpose of the stage 3 review panel is to consider the process by which the complaint has been dealt with at stage 2 of the complaints procedure. The panel will not reinvestigate the substance of your complaint.
However, if you're still not satisfied when stage 3 has been completed, you can then complain to the Local Government Ombudsman.
Download the children's social care complaints procedure in full below.
Luton Borough Council Town Hall George Street Luton LU1 2BQ
Tel: 01582 546398
[email protected]