Making a compliment, comment or complaint about Adult Social Care
A guide for people with learning disabilities
Compliment, comment or complaint?
- If you tell someone you are not happy and want something changed, this is a complaint. Most complaints can be can be sorted out quite quickly. The first thing to do is to tell a member of staff or a friend.
- If you say how things could improve, this is a comment.
- If you tell someone you are happy and things are good, this is a compliment.
Is it alright to complain?
Yes. Why? Because you have rights.
- We want you to tell us what you think.
- We will listen to you.
- You can ask someone to help you tell us.
- You will not get into trouble for telling us what you think.
This leaflet tells you what to do to make a complaint about Adult Care Services.
Click here to make a complaint online about Adult Care Services.
Alternatively, click here to complete and submit a paper form.
Examples of complaints
Sarah’s story
Sarah goes to a day centre every day. A minibus takes her. The minibus keeps being late.
Sarah is fed up. She wants to complain but she’s frightened.
Sarah tells her best friend Jill. Jill says "don’t worry it is all alright to complain".
But Sarah is still unsure. She doesn’t know what to do because she can’t read or write.
Jill tells her it is not a problem.
They both go to Sarah’s key worker who speaks to the people who organise the minibus.
The minibus now arrives on time and Sarah is now happy!
Joe has a problem...
Joe lives with five other people. One of them, Pete, is a bully.
This upsets Joe. So Joe spends most of his time in his bedroom.
Joe wants to be able to sit anywhere in the lounge. But Pete always makes it difficult.
He sometimes changes channels on the TV to suit himself.
Joe is fed up and wants to complain.
Joe is glad he told his friend John. John has helped him write a complaints card.
Joe posts the card to the complaints manager.
The complaints manager visits Joe at home and gets everyone together for a meeting.
He listens to what everyone says and tries to find a way for them to live together happily.
Joe is now happy and so is Pete.