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Luton Borough Council

Support for deafblind people


If you have a sight and hearing (dual sensory) impairment which impacts on your day-to-day life, there is help available from our Sensory Service.

We support and promote the independence and wellbeing of adults who are deafblind or who have a dual sensory impairment that impacts on their day-to-day activities.

How can the Sensory Service help me?

Our service will:
  • register people with Luton Borough Council as Severely Sight Impaired (Blind) or Sight Impaired (Partially Sighted) on receipt of a Certificate of Visual Impairment (CVI)
  • give guidance about reading, writing and accessing information and advice
  • support people to be as mobile as possible, promoting safe and independent travel
  • support people in finding ways to manage day-to-day activities of daily living e.g. making a hot drink or using the cooker
  • support people in finding alternative ways to communicate e.g. deafblind manual
  • support people in understanding and coping with their sight and hearing loss
  • inform people about specialist community support available for people with a sensory impairment in Luton
  • liaise with, and refer to, other agencies providing support
Based on your individual situation, our service may be able to provide information, training, referrals and some equipment such as:
  • liquid level indicators, tactile markings for household equipment
  • talking or clear faced clocks, task lamps etc
  • appropriately marked mobility equipment e.g. red and white symbol canes and long canes
  • specialist equipment to alert you to doorbell, telephone and smoke alarms
  • referral to Sight Concern for support and advice
  • referral to Audiology for support, advice and equipment
  • referral to PoHwer advocacy services for support and advice
  • referral to Luton Rights/CAB for support and advice
  • referral to the fire service for smoke detectors
  • our Rehabilitation Officers can give practical advice and training to individuals to promote and maintain their independence.

How do I get help from the Sensory Service?

So that we can work out which services will be the most suitable for you, we need to look at your individual situation. We call this an ‘assessment of care needs’.
Follow this link to read more about your assessment of care needs.
To access most of our services you will need to meet our eligibility criteria.
Follow this link to read more about eligibility criteria.
To request an assessment of care needs please contact our Customer Service Centre on the numbers below.

Other help available

Other organisations that may be able to help include:
Sight Concern
1 Union Street
Tel: 01582 655554
e-mail: [email protected]
Deafblind UK
Action for Blind People
Luton Interpreting & Translation Service
Action on Hearing Loss 
Contact info
Customer Services Centre
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 01582 547659 or 547660

[email protected]


© 2022 Luton Council, Town Hall, Luton LU1 2BQ