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Luton Borough Council

Support for Deaf people


If you are deaf, there is help available from our Sensory Service.

We support and promote the independence and wellbeing of Deaf adults who are sign language users or have other specialised communication needs.

How can the Sensory Service help me?

Our service will:

  • inform of specialist community support available for Deaf people in Luton
  • liaise with and refer to other agencies providing support

Based on your individual situation, our service may be able to provide information, training, referrals and some equipment such as:

  • vibrating pager systems to alert you to the doorbell, telephone, smoke alarms and baby monitors
  • other specialist equipment to enable and promote independence
  • referral to POhWER advocacy services for support, information and advice
  • referral to Luton Rights / Citizen’s Advice Bureau for support and advice
  • referral to the Bobby Scheme for home security
  • referral to the fire service for smoke detectors

How do I get help from the Sensory Service?

So that we can work out which services will be the most suitable for you, we need to look at your individual situation. We call this an ‘assessment of care needs’.
Follow this link to read more about your assessment of care needs.

To access most of our services you will need to meet our eligibility criteria.
Follow this link to read more about eligibility criteria.

To request an assessment of care needs please contact our Customer Service Centre on the numbers below.

We have a British Sign Language (BSL) interpreter available at our Customer Service Centre in the town hall on the first Tuesday of every month between 9am and 12noon. This is to enable the Deaf community to get information and advice about council-related services and issues. There is no need to make an appointment – just drop in.

Other help available

Other organisations that may be able to help include:

Luton Interpreting & Translation Service

Action on Hearing Loss

Contact info
Customer Services Centre
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 01582 547659 or 547660

[email protected]


© 2022 Luton Council, Town Hall, Luton LU1 2BQ