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Luton Borough Council

Lifeline and Telecare personal alarms


Assistive Technology Solutions

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'Supporting your independent living'

ATS is a Luton Council service, which provides lifelines for vulnerable adults. The lifelines are linked to pendants that can be pressed in an emergency such as a fall, or if you feel unsafe and vulnerable. But there are other devices which are designed to check you are safe, and raise an alarm if you aren't.

These telecare sensors include:

  • smoke and carbon monoxide alarms
  • temperature extreme alarms
  • fall detectors
  • epilepsy sensors
  • movement sensors
  • flood detectors
  • door and window sensors

Lifeline and telecare equipment is monitored 24 hours a days, seven days a week, 365 days a year. Telecare alarms and sensors allow you to carry on living independently in your own home, safe in the knowledge that help is easily at hand whenever you need it whilst providing peace of mind for you and your family.

How do Lifeline and Telecare alarms work?

The alarm system works very simply by plugging into your existing telephone line. We also now have Telecare alarms that work with GSM like mobile phones, not requiring a telephone line. However, these GSM systems are a little bit more expensive.

A range of non-intrusive sensors is linked to the 24-hour Wellbeing Lifeline Service, where trained operators take the most appropriate action to help in case you have had a fall or need help; whether it that is contacting:

  • a family member or neighbour
  • your doctor
  • emergency services and/or paramedics

There is a range of Telelink sensors available including:

  • personal trigger
  • bogus caller button
  • smoke detector
  • fall detector
  • flood detector
  • movement detector (PIR)
  • bed/chair occupancy sensor

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How can I get a Lifeline or Telecare alarm?

You can call ATS directly using the details at the bottomof the page.

If you feel you need additional, or different sensors please contact us and one of our officers will undertake an assessment to establish your needs before installing any equipment.

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Will I have to pay?

The alarm system works by simply plugging into your existing telephone line. If you don’t have one you will need to pay to have one installed.

There is a single charge for the installation of the equipment which is £19.50. The costs do go up with the GSM Lifeline and Telecare equipment because of the cost of the mobile line. The current rate of monitoring the alarm line is £3.28 per week, with a  one off installation charge to £19.99.

If you're being referred through adult social care and you think you may not be able to pay this, your social worker can look at your finances to see if you'll be expected to pay the full amount.

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What are the benefits of a Lifeline/Telecare system?

  • Speed of response – highly-skilled operators from the Wellbeing Lifeline Service will respond to your call and take the appropriate action to get the help you need when you need it
  • Personal service –your situation will be monitored until help arrives
  • Complete reassurance – 24-hour alarm monitoring
  • Easy installation
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Contact info
Ground Floor Erris House 45-47 Alma Street, Luton, LU1 2PL
Tel: 01582 720703

[email protected]


© 2023 Luton Council, Town Hall, Luton LU1 2BQ