Skip to main content
Luton Borough Council

Lifeline and Telecare personal alarms

Staying independent in your own home

ATS (Assistive Technology Solutions) is a council service that provides independent living technology for vulnerable adults. Our solutions range includes:

  • pendants that can be pressed in an emergency such as a fall or if you feel unsafe and vulnerable
  • other devices which are designed to check you're safe and raise an alarm if you aren’t
ATS logo  

Our solutions

These telecare solutions include:

  • smoke and carbon monoxide alarms
  • temperature extreme alarms
  • fall detectors
  • epilepsy sensors
  • movement sensors
  • flood detectors
  • door and window sensors
  • medication and health reminders

Benefits of a Lifeline/Telecare system

  1. Speed of response: highly-skilled operators from the Wellbeing Lifeline Service will respond to your call and take the appropriate action to get the help you need when you need it
  2. Personal service: your situation will be monitored until help arrives
  3. Complete reassurance: 24-hour alarm monitoring
  4. Easy installation
  5. Reassured family/friends/carers

Monitoring remotely with Smartwatch

If you need to monitor the location or wellbeing of a friend or family member remotely, we have the Smartwatch with GPS tracking. This includes:

  • features to detect falls
  • SOS personal alarm
  • two-way calling
  • heart rate monitoring

MiiCare app - digital health coach

Miicare helps older people to keep their independence at home. It combines everything you need, managing their own health needs with our digital health coach, Monica. Family or friends can check in at any time using the MiiCare app.

Will I have to pay?

There's a single charge for the installation of the equipment which is £21.67. Current rate for monitoring are as follows:

  • Lifeline: £3.55 per week
  • GSM line: £4.61 per week

Contact us

Whether you're looking for yourself or on someone’s behalf, please contact our friendly team on 01582 720703 or at [email protected] to find out how we can help.

You can also connect with us on Facebook or visit our website to read what our customers think about our products.

Contact info
Building & Technical Services Kingsway Depot Kingsway, Luton, LU4 8AU
Tel: 01582 720703

[email protected]


© 2023 Luton Council, Town Hall, Luton LU1 2BQ