Building control privacy policy

The data controller for all the information you provide is:

Luton Council
Town Hall
George Street
Luton
LU1 2BQ

We get information:

• when you contact us via our the local authority website, write, email or phone
• when you book an inspection,
• make a building regulations application (including S80 Demolition Notices)
• subscribe to our mailing list for technical updates
• attend CPD events
• from the land registry or other council departments if enforcement action or serving of formal notices is required

We need to keep a record of your contact details to:

• administer the public register of building control works
• discharge our duties under the Building Act 1984, the Building Regulations and allied legislation.
• store quotations,
• distribute technical information and briefings on changes to the Building Regulations,
• provide invitations to technical events, CPD and learning.
• enable entries for the LABC awards,
• give access to LABC’s products and service registration schemes.

The personal information we collect will include:

• your name,
• company details
• address
• email address
• phone number
• your agreement to receive communications from us 

We will only use your personal information to:

• administer your account, i.e. set it up, make sure it is accurate. We will get back to you from time to time to make sure your details are current and that you wish to continue.
• fulfil our obligations to provide a service or information.
• seek your views or comments on the services we provide.
• assist with nominations for the LABC awards
• process payments and refunds. This includes sending you email, invoices, receipts and statements.  Also, alerting you if we need a different or up to date credit card. Send you system alert messages.  For example, we may let you know about temporary or permanent changes to our services
• communicate with you about your account and provide customer support
• ensure compliance with our terms and conditions and applicable law
• link building control data with other information the Council has access. Allowing us to create different datasets e.g. property tenure 
• protect the rights and safety of our staff members and third parties, as well as our own.
• meet legal requirements. Such as:
  • complying with contracts,
  • court orders,
  • valid discovery requests,
  • valid subpoenas, and other appropriate legal mechanisms.
• provide information to representatives and advisors. Including legal attorneys and accountants.To help us follow legal, accounting, or security requirements.
• to advise of safety announcements from the government.

Work in conjunction with building regulations applications may include consultation with other services.

These include:

• Luton Council Services
• Statutory undertakers such as Thames Water, Bedfordshire Fire and Rescue Authority and the Building Safety Regulator
• Other local authorities if partner Applications are submitted or received

Luton Council building control is a member of the LABC. A network of local authorities in England and Wales. LABC provide technical support to Luton Council.  We may share details of your project to enable this.

Luton Council building control or LABC does not sell data to any third party.  We will only share some data when it is relevant in the ways we described above.

In some cases, the third party will be acting as a data controller of your information. This could include LABC or another local authority building control service. You should read their privacy policy. Sometimes third party product providers will share your information with us.  We will use any information in line with this privacy policy.

Secure online payments systems are provided by a third-party payment processor. The specialise in the secure online capture and processing of transactions.  If you have any questions about secure transactions, please contact us.

Our website includes links to other websites.  Please check their privacy practices before providing data.

Data held by Luton Council is on secure network and in secure premises. Access to your information will only provided to authorised members of staff. Staff who need to process it for the purposes outlined in this privacy notice.

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we may notify you before the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Your personal information belongs to you and you have the right to:

• be informed of how we will process it
• request a copy of what we hold about you and in commonly used electronic format if you wish. (If you provided this to us electronically for automated processing, we will return it in the same way)
• have it amended if it’s incorrect or incomplete
• have it deleted (where we do not have a legal requirement to retain it)
• withdraw your consent if you no longer wish us to process
• restrict how we process it
• object to us using it for marketing or research purposes
• object to us using it in relation to a legal task or in the exercise of an official authority
• request that a person reviews an automated decision where it has had an adverse effect on you

For statutory functions we will keep your details on file for 15 years from date of completion or closure of the file.

For all other purposes we will keep your details on file for 2 years. At that point the records will be refreshed and further consent sought.

If you would like to access any of the information we hold about you.  Or you have concerns about the way we have processed your information, please contact:

Data Protection Officer
Luton Council
Town Hall
George Street
Luton
LU1 2BQ