Luton Borough Council
Our waste and recycling standards
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Domestic waste and recycling standards
The service standard for domestic waste document gives details of our service for providing domestic recycling and refuse collections.
Why do we need a service standard?
- to contribute towards our vision to Waste less, Recycle more
- to ensure all residents are aware of their responsibilities in relation to waste and recycling collections in Luton
- to increase the quality and quantity of recycling collected from households in Luton
- to ensure that we maintain safe, sustainable, economic and efficient waste and recycling collections for all householders in Luton
Please help us by...
- putting the correct materials in the correct bins
- placing your waste container out for collection before 6am on your allocated collection day
- remove your waste containers from pavement or road no later than 7pm on the collection day
- numbering your waste containers with a house number/name to reduce the risk of it being lost/stolen and help the crews put it back in the right place
- being courteous to the crews during their rounds and showing patience when driving behind them and comply with the Highway Code
You can expect us to...
- provide a fortnightly collection of recycling, refuse, garden waste and glass
- only collect items that are in the right containers – if something is not in the right bin/bag/box we will leave a sticker saying why it wasn’t taken
- we will not collect extra bags of refuse/side waste
- ensure our crews are polite and courteous during their collections
- provide an assisted bins collection to people who are physically unable to take out their bins
- provide two Tidy Tips (household waste recycling centres) and a number of neighbourhood recycling centres where you can take your waste and recycling
- provide a bulky waste collection service at additional fee
© 2021 Luton Council, Town Hall, Luton LU1 2BQ