Luton Borough Council

Our waste and recycling standards

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The service standard for domestic waste document gives details of our service for providing domestic recycling and refuse collections.

to contribute towards our vision to Waste less, Recycle more
to ensure all residents are aware of their responsibilities in relation to waste and recycling collections in Luton
to increase the quality and quantity of recycling collected from households in Luton
to ensure that we maintain safe, sustainable, economic and efficient waste and recycling collections for all householders in Luton

putting the correct materials in the correct bins
placing your waste container out for collection before 6am on your allocated collection day
remove your waste containers from pavement or road no later than 7pm on the collection day
numbering your waste containers with a house number/name to reduce the risk of it being lost/stolen and help the crews put it back in the right place
being courteous to the crews during their rounds and showing patience when driving behind them and comply with the Highway Code

provide a fortnightly collection of recycling, refuse, garden waste and glass
only collect items that are in the right containers – if something is not in the right bin/bag/box we will leave a sticker saying why it wasn’t taken
we will not collect extra bags of refuse/side waste
ensure our crews are polite and courteous during their collections
provide an assisted bins collection to people who are physically unable to take out their bins
provide two Tidy Tips (household waste recycling centres) and a number of neighbourhood recycling centres where you can take your waste and recycling
provide a bulky waste collection service at additional fee