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Luton Borough Council


Who to contact at Luton Council about youth services.

Head Office

Tel: 01582 546000

Integrated services
Futures House
Coulter Building/The Moakes
Luton, LU3 3QB


We have a dedicated officer for dealing with complaints. If you want to make a complaint it will be dealt with under the Council’s complaints procedures.

You can get further advice, make a complaint or give feedback by contacting the Complaints and Representations Manager by telephone or in writing.

The complaints officer will then:

  • acknowledge your complaint within three working days and assist you in clarifying your issues
  • pass your complaint to an appropriate manager for investigation
  • try to ensure you receive a response within the required time scale
  • inform you of your rights if you are not happy with the response
  • monitor the outcome of your complaint.

You can find out more on our Comments, compliments and complaints page.

Email: [email protected]

© 2024 Luton Council, Town Hall, Luton LU1 2BQ