Contact

Head Office

Tel: 01582 546000

Integrated services
Futures House
Coulter Building/The Moakes
Luton, LU3 3QB

Complaints

We have a dedicated officer for dealing with complaints. If you want to make a complaint it will be dealt with under the Council’s complaints procedures.

You can get further advice, make a complaint or give feedback by contacting the Complaints and Representations Manager by telephone or in writing.

The complaints officer will then:

• acknowledge your complaint within three working days and assist you in clarifying your issues
• pass your complaint to an appropriate manager for investigation
• try to ensure you receive a response within the required time scale
• inform you of your rights if you are not happy with the response
• monitor the outcome of your complaint.

You can find out more on our Comments, compliments and complaints page.

Email: [email protected]