Skip to main content
Luton Borough Council

Council Tax rebate 2022

As part of the government’s initiative to help households with rising energy costs, they've announced a £150 Council Tax rebate for householders in bands A to D.

You can now apply for the Council Tax Rebate using the application form at the bottom of this page. Please ensure you read through all of the information below, before completing an application.

Open all

Householders in bands A to D will qualify for this rebate. If you don’t know which band your property is in, you can find it on your latest Council Tax bill. View your bill online or see our Council Tax bands page to check.

Please note: second homes or empty properties will not benefit from the council tax rebate.

If you think your council tax band is incorrect you will need to request a review of your band through the Valuation Office Agency (VOA), you will need to explain why you believe your band is incorrect and provide supporting evidence.

For more information on when the VOA will undertake a band review and the evidence that you need to provide can be found on the UK Government's Challenging your Council Tax band webpage.

You must be the responsible person on 1 April 2022 and meet all of the following criteria:

  • be in Council Tax Bands A to D, this includes property that is valued in band E but has an alternative valuation band of band D, because of the disabled band reduction scheme
  • be your sole or main residence (this means you should be living in the property as your sole or main residence)
  • be a chargeable dwelling, or in exemption classes N, S, U or W (see below)
  • be the person who is liable to pay the council tax (or would be were the property not exempt) who is not a local authority, a corporate body or other body such as a housing association, the government or governmental body

Exemption classes Description

N

Properties occupied solely by students, school or college leavers or non-British spouses of students may be eligible for an exemption.
S Properties occupied only by a person or persons aged under 18
U Properties occupied solely by persons who are severely mentally impaired
W Annexes or self-contained parts of a property which are occupied by dependant relatives of the occupants of the main property

The following properties are not eligible:

  • a property that has no permanent resident and is someone’s second home will not be eligible
  • an unoccupied property (for the purposes of calculating council tax) will not be eligible
  • a local authority, a corporate body or other body such as a housing association, the government or governmental body who is liable to pay the council tax
  • you are registered for council tax as the landlord of a house of multiple occupation (HMO)

Please note: this grant payment is intended to support all household members. If it is found that you are not the liable person and the rebate has been paid in error the council will seek to recover this money.

The £150 will be made as a one-off payment. People who pay their Council Tax by Direct Debit should have this paid directly into their bank account automatically. Payments will start to made from May 2022.

If you don’t already pay by Direct Debit, you can sign up to pay your Council Tax by Direct Debit online.

Sign up to pay your Council Tax by Direct Debit

For residents who don’t pay their Council Tax by Direct Debit or have no Council Tax to pay, we're making arrangements to get this paid as soon as we can. Please do not contact us to chase this payment, we'll get in touch with you.

For more information on how the rebate will be paid please review the How it will be paid section below.

How it will be paid

If you pay your council tax by direct debit

If you have signed up to direct debit, the table below indicates when you should expect to receive the rebate grant;

First successful direct debit take on or around Date council tax rebate grant paid by
1 April 2022 w/c 9 May 2022
8 April 2022 w/c 9 May 2022
15 April 2022 w/c 9 May 2022
22 April 2022 w/c 9 May 2022
1 May 2022 w/c 9 May 2022
8 May 2022 w/c 16 May 2022
15 May 2022 w/c 23 May 2022
22 May 2022 w/c 30 May 2022

*Please be aware that where the direct debit payee information is different to the name(s) we hold on record for that address, payments may take slightly longer to check and process.

If you have set up a new direct debit arrangement and your first payment is not until May, we will still write to you to invite a claim at the beginning of May. We will then attempt to pay the rebate directly into your bank if your first direct debit payment in May is successful and you haven’t already made a separate claim by then.

When you receive your payment, please check the eligibility criteria, and let us know if, for whatever reason, you think you may have been paid by mistake. You can complete the online Council Tax Rebate Enquiry form at the bottom of this page to inform us about any errors.

If any of the following circumstances apply, we will be unable to make an automatic payment into your bank account and will instead write to you to invite you to complete a short online form.

  • we are unable to collect your direct debit payment and therefore verify your bank details
  • we are unable to verify direct debit payee information against the liable council tax payer for your address
  • someone else pays the council tax on your behalf
  • the £150 rebate payment is rejected by the bank you pay your direct debit from

Further details about what to expect when we write to you are contained below in the section ‘If you don’t pay your Council Tax by direct debit’

If you don’t pay your council tax by direct debit

We will be writing to all non-direct debit payers at the beginning of May to provide the link and invite you to complete the claim form.

If you do not submit a form by 11:59pm on 1 July 2022, or we are unable to verify your bank details during our pre-payment checking process, we will credit the £150 rebate grant directly to your Council Tax account around the end of July 2022 and a new council tax bill for a lower amount will be issued to you showing this payment and reducing your instalments for the rest of the financial year.

If you would prefer to have your £150 rebate credited to your council tax account you do not need to complete a form as this will happen automatically around the end of July 2022 for anyone who has not completed a claim form by 1 July 2022.

If you chose to complete a claim form and provide your bank details then the payments are subject to mandatory pre-payment checks designed to reduce the risk of fraud. If no issues are highlighted during these checks then the process from claim to payment should take between 10 to 14 working days.

Application – digital support

If you do not have access to the internet you can use a PC at your local library free of charge for 30 minutes.

If you are unable to access the online form, and do not have anyone to help you, please call our dedicated helpline on 01582 548955 and one of their advisors will complete it with you.

If your Council Tax is paid by Direct Debit but the bank account details belong to someone else, for example a family member or where the direct debit details we hold do not match the name on the Council Tax account you should complete the application form at the bottom of this page.

Applications will be open until 1 July 2022.

If you have not applied by this date or if we’re unable to verify your details following our pre-payment checks the Council Tax rebate will be credited to your council tax account by the end of July 2022.

One £150 payment will be made per eligible household (defined as a person or group of people living in a property that attracts a separate council tax bill).

If your household is eligible and you usually pay your council tax by direct debit, payment will be made to the direct debit bank account. The bank account name must match one of the residents on the council tax bill.

If your household is eligible and you do not pay your council tax by direct debit or where the bank account name does not match one of the residents on the council tax bill, you will be invited make an application to nominate a method to receive payment on behalf of the household.

The council will not be able to get involved in disputes over who should receive the payment.

A separate discretionary scheme will be available for people who are not eligible for the £150 payment and people on low incomes with homes in Council Tax bands E to H. Details of this scheme will be published once available.

No, you must continue to pay your Council Tax bill by the amounts and on the dates shown on your bill. If you're struggling to pay, please see What happens if I don’t pay my Council Tax? for help and advice.

Yes, you can. Instead of the rebate being taken by your bank to pay off an unarranged overdraft you may have, you can tell them how you would prefer the money to be used. This might be to pay for phone or energy bills, for example.

All you have to do is send them a letter telling them that the rebate for £150 will be credited to your account, and how you would like it to be spent by detailing upcoming transactions.

This process is called 'First Right of Appropriation'.

Download a sample 'First Right of Appropriation' letter from the National Debtline website.

Where the council has reason to believe that the information we hold about the valuation list, liable taxpayer(s) or residents’ circumstances as at the 1 April 2022 is inaccurate, we are within our rights to withhold the payment and take reasonable steps to determine the correct information.

Where records relating to the liable taxpayer(s) or residents’ circumstances as at the 1 April 2022 are retrospectively updated, the council will clawback payments.

More information about the £150 Council Tax rebate, as well as other ways the government is helping with rising energy costs, is available on the UK Government's:

Information leaflet - £150 government Council Tax rebate

Do not provide your bank details to anyone calling you claiming to be from Luton Council and asking for your bank details. We will not be calling you to ask for these details. We will update the details on how to apply here.

If you think you may have been the victim of fraud or cybercrime and incurred a financial loss or have been hacked as a result of responding to a phishing message, you should report this www.ncsc.gov.uk.

Qualifying residents can apply for the Council Tax Energy Rebate here.

Please note: On the first page of the application you will be asked to verify your council tax account, the details required will be for the first named person on the account, bill or letter you have received.

Council Tax Energy Rebate Scheme application

The rebate will not need to be repaid.

If you have any issues completing the application form, please contact us using the Energy Rebate Enquiry form below.

Council Tax rebate enquiry form

© 2022 Luton Council, Town Hall, Luton LU1 2BQ