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Luton Borough Council


We have introduced Egress, software that will protect sensitive information that is emailed to external third parties that are not within the secure government network and cannot use that method for email communication.

Egress Email and File Protection

We use Egress Email and File Protection to securely share confidential information when sent by email and in attachments, including large files. We have chosen to use Email and File Protection to comply with the EU General Data Protection (GDPR) and to ensure that when confidential data needs to be shared with third parties via email, it is done so securely.

How do I use Egress Email and File Protection to read and reply to an email I have received?

You will need an Egress Account linked to the email address we sent the encrypted email to. If you don’t have one, please follow the steps in this guide to register for a free Egress Account: Setting up a free Egress Account enables you to read, reply to and initiate encrypted emails with staff at Luton Council.

To open and reply to an email encrypted by Email and File Protection using Egress Web Access:

  1. click on the ‘read this secure email’ link within the notification email you receive
  2. log into your Egress Account when prompted
  3. use the Egress Web Access Portal to view email messages and any attachments
  4. use the Reply / Reply all buttons to reply to the email, attaching any files as required

For step-by-step instructions about how to read emails sent using Email and File Protection, you can read this simple how-to guide:

Alternatively, you can find video tutorials here: Egress video tutorials.

You can download desktop apps for Email and File Protection that allow you to receive and reply to encrypted emails directly within Outlook and Gmail via:

You can also find links to download mobile apps for iOS and Android via:

Need help?

If you need any help using Egress Email and File Protection, please visit the Egress Support Centre:

The Support Centre has information about how to use Email and File Protection, as well as other Egress products, including:

  • How-to guides
  • Video tutorials
  • FAQs

If you encounter any problems when using Email and File Protection, please contact Egress Customer Service via:

Further information

For more information about Egress, please visit

Egress will never share your information with any third parties. For more details, please refer to their privacy statement:

Egress Software Technologies is committed to providing the highest level of service. View links to legal terms and conditions for the different areas of Egress here:

© 2022 Luton Council, Town Hall, Luton LU1 2BQ