How to make a Freedom of Information request
Subject to the exemptions in the Freedom of Information (FOI) Act, anyone can make a request for information.
If you want to make an FOI request, please complete the form at the bottom of the page.
We must inform you whether we hold that information and, if so, must communicate that information to you.
The request for information has to satisfy certain conditions in that it must:
- be in writing
- state the name of the applicant
- state an address for correspondence
- describe the information requested
If the information you want is not already published by us, your request will be dealt with under the FOI Act, or the access rights available to you under other legislation, such as the Environmental Information Regulations 2004 or the Data Protection Act 1998.
Personal information held by us is protected under the Data Protection Act and cannot be released to anyone else unless:
- the law permits this
- the person you're requesting information about has given consent
We've published a list of the information we hold and how to access it on our website and libraries. If you require something not in this list you can
- apply in writing - using the online request form
- write to us at the address at the bottom of this page
If your request for information is clear and the information can be provided then you should receive a response within 20 working days of the request being received.
If the information requested is already published we'll tell you where it is and how you can get a copy.
If your request is not clear then we may need to ask you for more information.
Complex requests may take longer than 20 working days to process. If we think this is likely to be the case, we'll tell you why and let you know how long we think it will take to deal with your request.
Depending on the amount of information you request, there may be a charge.
Further information is available from the The Information Commissioner website or the Ministry of Justice.
Before you start
Check our publication scheme to see if we've already published the information you're looking for.Submit an FOI request
Luton Council, Town Hall, George Street, Luton, LU1 2BQ