Contract management

We will set out the basis of review in the contract document and it will be linked to Key Performance Indicators.
The supplier must ensure that quality and performance stated in the tender documents are maintained (or improved) throughout the contract period.
Our officer responsible for the administration of the contract will be notified by users of any instances when the supplier's performance does not meet the required levels and will record these for future contract reviews (unless the incident is serious enough to require immediate action).
Examples of these are:

• failure to deliver in accordance with the specification of the tender documents and the end user;
• poor administration of the contract, eg. inability to invoice at the contract rates;
• inability to supply monitoring information when requested etc.