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Luton Borough Council

Local Welfare Assistance (LWA)


Applications and enquiries for support​ relating to The Local Welfare Assistance Scheme are currently being diverted to our COVID Winter Grant Scheme which is being used by the council to provide assistance to vulnerable families with children and other vulnerable households, particularly affected by the pandemic.

Please be assured this will not disadvantage Local Welfare Assistance applicants in any way.

Please make your application online – use our online form to apply.


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Local Welfare Assistance (LWA) could help you in limited cases if you or your family are in severe financial hardship, especially if there is a risk to health or safety.

The fund does not give out cash payments, but may provide:

  • referral to the local food bank
  • help with fuel payments​
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There are several agencies both local and national that can help during t​imes o​f need, whether that is providing food vouchers or helping with fuel payments.

Expand this tab to find out more about each agency.

Noah Furniture Store

Telephone: 01582 484001
Website: NOAH - The Funiture Store
Open: Monday to Saturday 9.30am to 6pm (closed Sundays)
Address: 54 Church Street, Luton, LU1 3JG

Selling household furniture and white goods, new and pre-used, of excellent quality, at a fraction of the original cost.

Citizens Advice Bureau (CAB)

Telephone: 0344 245 1285
Website: Citizens Advice Luton

CAB offers a wraparound service (financial advice), food vouchers and help through a crisis.

DWP - Budgeting Loans

Telephone: 0800 169 0140
Website: DWP - Budgeting Loans

Budgeting loans can help to pay for essentials like furniture and clothes, or one off costs like funeral payments.

We may be able to help you if you:

  • have access to public funds
  • been continuously resident in Luton for the previous twelve months
  • have not been housed in Luton by another local authority
  • are entitled to a qualifying benefit such as:-
    • Income Support
    • Universal Credit
    • Income-based Jobseekers Allowance
    • Income-related Employment Support allowance
    • Pension Credit
    • Housing Benefit
    • Council Tax Support
  • don't have savings you could use to meet the need
  • are seeking support to pay for an approved item
  • don't have enough resources to prevent serious risk to your own, or your family’s health or safety
We can't help you if:
  • you're waiting for your first DWP payment
  • you have a change in your circumstances, but remain on DWP benefit
  • if your DWP benefit has been disallowed
  • or DWP benefit has been sanctioned
  • you are a full time student
  • you're in full time employment
  • you're living with relatives

If you have any questions regarding delays in your benefit payments you will need to contact your local DWP office, who may be able to grant you a short term benefit advance.

Use our online form to apply.

If you have a health condition or disability that prevents you from using the internet you can get in person support at the address below.

  • Penrose Victoria House, Victoria Street, Luton LU1 2UA

We'll be able to support you to make an application online Monday, Wednesday and Friday from 10am to 4pm.

We may also need to see other evidence including bank statements or your tenancy agreement depending on what help you are asking for.

We'll assess your application to see if you are eligible for assistance, we may have to contact you by telephone for further information.

Please ensure you provide a contact telephone number and email address.

Revenues and Benefits Service

Telephone: 01582 510332


Telephone: 0800 456 1673

Email: [email protected]

© 2021 Luton Council, Town Hall, Luton LU1 2BQ