Local Welfare Assistance (LWA) - Luton Council

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Local Welfare Assistance (LWA) could help you in limited cases if you or your family are in severe financial hardship, especially if there is a risk to health or safety.

The fund does not give out cash payments, but may provide:

  • referral to the local food bank
  • help with fuel payments​

Sources of help

There are several agencies both local and national that can help during times of need, whether that is providing food vouchers or helping with fuel payments.

Who can apply?

We may be able to help you if you:

  • have access to public funds
  • been continuously resident in Luton for the previous twelve months
  • have not been housed in Luton by another local authority
  • are entitled to a qualifying benefit such as:-
    • Income Support
    • Universal Credit
    • Income-based Jobseekers Allowance
    • Income-related Employment Support allowance
    • Pension Credit
    • Housing Benefit
    • Council Tax Support
  • don't have savings you could use to meet the need
  • are seeking support to pay for an approved item
  • don't have enough resources to prevent serious risk to your own, or your family’s health or safety

Who can't apply?

We can't help you if:
  • you're waiting for your first DWP payment
  • you have a change in your circumstances, but remain on DWP benefit
  • if your DWP benefit has been disallowed
  • or DWP benefit has been sanctioned
  • you are a full time student
  • you're in full time employment
  • you're living with relatives

If you have any questions regarding delays in your benefit payments you will need to contact your local DWP office, who may be able to grant you a short term benefit advance.

For full eligibility criteria read the our Local welfare policy and qualifying criteria.

How to apply

Use our online form to apply.

If you have a health condition or disability that prevents you from using the internet you can get in person support at the address below.

  • Penrose Victoria House, Victoria Street, Luton LU1 2UA

We'll be able to support you to make an application online Monday, Wednesday and Friday from 10am to 4pm.

We may also need to see other evidence including bank statements or your tenancy agreement depending on what help you are asking for.

What happens next?

We'll assess your application to see if you are eligible for assistance, we may have to contact you by telephone for further information.

Please ensure you provide a contact telephone number and email address.


Revenues and Benefits Service

Telephone: 01582 510332


Telephone: 0800 456 1673

Email: lcss@luton.gov.uk

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